Promenade Inn & Suites Oceanfront

The room was incorrect but the staff fixed it and they were very helpful. The new room had someone else’s leftovers and a used coffee pod in the coffee maker with no available coffee for our use. Overall it was still a decent a stay. No air conditioning just box fans but we survived.

My experience with this establishment was egregious. Cory Hull, the general manager, prides himself on bullying staff members that do not agree with his political views. He chastised me in front of a full lobby of guests, screaming, in my face and yelling. I want to make this publicly known to hopefully save the next victim he chooses to employ.

After being booked into a $250 suite that I did not ask for, and my company will not pay for, it took 5 full days to get a refund to my account; meanwhile the staff was too lazy to go to my room and retrieve a very expensive item I had left in the room. They were all smiles (like the twilight zone) as They told me 5 times that they did not have it, but yet when I sent a colleague there personally, it magically appeared. (they weren't stealing, they had never gone and looked for it) I have requested that my folio be emailed to me, and snotty Bailey at the front desk refused. I am waiting for the 10th day in a row for the manager to call me back. If they don't today, I will charge back the entire stay and we can go from there. DON'T stay here.... ps... there's MAJOR construction on the hotel all summer, and you will also be treated to SCREAMING and CURSING construction workers at 7am. Lastly, the homeless congregate near the hotel, so you will also be treated to whatever show they have going on that night. (I am a social worker, and I am used to it, but on vacation it might be a drag to watch)