Hampton Inn Houston NASA Johnson Space Center

Good location, only a short drive from the Johnson Space Center

Highly recommend not falling for the 4.5 star rating. It looks good online but is awful. The manager/GM Alishan Premani is arrogant and unresponsive. After working all day I came back to hotel to find that my door lock didn’t work. After resetting card, still didn’t work. I left for dinner to give them time to fix it. I came back an hour later and it was still broken. The manager didn’t apologize for the inconvenience, he just said I could move rooms. I requested to move hotels and he wanted me to call Hilton Honors as if it was my problem. Also, the hotel stinks, and the grounds are unkept. The pool is awful and tiny. The “free” breakfast isn’t worth getting up for. There is a sketchy, dangerous looking apartment building right behind the hotel. Save yourself the trouble and stay elsewhere. I recommend the Hilton on Clear Lake. Much better property.

Dont’t waste your time. Terrible hotel and even worse management. Not as advertised. Sketchy apartments behind hotel. Grounds unkept. Slow internet. Pathetic breakfast. Hotel smells. I would recommend staying at the Hilton at Clear Lake. Much better for similar rate.

This is your standard run of the mill Hampton Inn. The inside of the hotel was overall clean and well kept. The curbside appeal is a bit lacking as landscaping is apparently not a necessity as vegetation is overgrown and blocking parts of the sidewalk. The staff is friendly but unable to answer hardly any questions. You are directed to speak to the manager, who is only available on a limited basis.

In my years and years of travel, never have I ever experienced such a messy situation at a hotel. We had booked this hotel well in advance for the labor day long weekend. When we arrived at night with my 2 littles, they told me that my booking was canceled. I hadn’t received any cancellation from them, my payment was already processed in full, and the person at the front desk simply stated that there’s nothing she could do about it. When we asked if we could rebook on the spot, she said that they did not have any other 2 bed rooms available ( which obviously meant that our rooms had been alloted to someone else… how else would they not have the rooms at all) . The orbitz rep(app through which i had made the booking) was able to call the hotel and confirm that indeed the hotel had canceled the booking . The person at the front desk kept lying to me that they did not cancel the booking. We were even ready to accommodate our family in a smaller single bed room.. but she wouldn’t price match and I wasn’t going to pay $300 extra for a smaller bed. Not once did she apologize or explain or offer a solution. We then walked out and booked another hotel nearby.. Just stupid bad management and careless, lying to your face , unapologetic staff. Do not recommend.

We stayed here for two nights to visit NASA ahead of a cruise out of Galveston. The hotel was new and modern with a Space theme throughout the hotel (nice touch). The warm Texas welcome was some what lacking, as we seemed to be interrupting the receptionist from watching Tik Tok or the like. The rooms were light, modern, spacious and airy. However, the showers were terrible the water pressure was almost as lacking as the Texas welcome ( don't attempt to wash long hair). The breakfast seating was very limited as it could only fit about 7 families at one time. The choice was also very basic - there was only 3 hot items and one very small toaster and waffle machine. All and all this hotel has potential if they sort out the showers and improve breakfast!

The hotel was ok, not quite as nice as what I was expecting. For the price would find another place to stay. Pros: A/C worked good - Was clean - Easy to book Cons: Fridge wasn’t very cold - Door to the bathroom was a sliding type with no way to lock it, plus squeaked - breakfast very limited

We stayed here during a visit to space Center Houston. This property was outstanding. Granted it is 4 miles from Space Center Houston, it is on the same road. Front desk staff was very courteous and greeted you arriving and departing during your stay. Rooms are fairly modern and actually gave the Tru, type property ambiance. Real fast was good and plentiful and never was really crowded. I had originally booked the Hilton. It was told it was showing its age. I am glad I did.

Would not recommend this hotel. Stayed here one night and was not advised by any of the staff at check-in that there was not any hot water and it was not fixed in addition to multiple other broken items. I would have moved to a different hotel. Asked for a refund in the morning when I checked out as that was when I realized that there was no hot water in the shower and they advised it had not been working all weekend. Not one person manager/owner has called or refunded the night after multiple requests.