Fairfield Inn Scranton

Price was reasonable but accommodations were lacking. No business center. Was told there was one at the Residence Inn next door (affiliated with Marriot). Despite no walkway to get there, I walked around, stopped in and was told they removed it last year. Elevator area is narrow, as evidenced by wall scrapings trying to navigate luggage carts. Microwave in room was disconnected. Breakfast area was cramped, and offerings were less than some Fairfield Inns. Rooms are somewhat noisy, likely due to wood construction. Highway noise was evident. Staff was courteous and professional. When asked about nearby restaurants, was told to go left, then right and there are a bunch of them. Just does not feel welcoming.

Alicia made us feel right at home, but it was a little downhill from there. First, the television only had 3 stations that worked. In the morning, none of the stations worked. So no t.v. kind of an inconvenience. Then, at breakfast, they couldn't keep it stocked. My wife was holding two napkins and had to supply another guest with one of hers. If you think breakfast is until 9 as advertised, forget about it. Go before 8. Don't count on toast, no bread. Britt is no Alicia, so don't count on much. So, 3 stars because of the warm greeting. Otherwise, 1.

I've been a loyal Marriott guest for years, which is why my recent stay at the Fairfield Inn in Scranton left me incredibly disappointed. My week-long business trip began on March 30th with high expectations—thanks in large part to a warm welcome from Alicia at check-in, who even upgraded my room and confirmed my request for daily housekeeping. However, it didn't take long for those positive impressions to vanish. Throughout my stay, housekeeping consistently failed to provide even the most basic level of service. On the first day, after returning from a long day out, my room wasn't cleaned at all. The following day, despite leaving early and reminding the front desk, I returned to a partially serviced room where critical areas, such as the bathroom, were neglected. This pattern continued over subsequent days—each time I encountered either incomplete cleaning or no service at all. What made matters worse was the lack of response from management. I reached out via two separate emails—one directly to the General Manager and another to a higher-level manager—hoping for some acknowledgment and resolution. Despite my efforts, I received no reply or phone call, which only deepened my frustration and disappointment. For someone who has consistently chosen Marriott for my stays, the failure to address these issues is unacceptable. The lack of accountability and follow-up from the management team has severely shaken my confidence in the brand. I believe that if a long-time loyal guest is treated this way, it's a serious red flag for others considering a stay at this location. I sincerely hope Marriott Corporate takes this feedback to heart and works on improving their service standards, as this experience has left me with little choice but to share my story and warn future guests.