Hampton Inn by Hilton Schenectady Downtown

We stayed at this hotel for a few nights. First evening we were there we noticed there was no air conditioning in the room. It was so hot, and the temperature kept going up. We called the front desk about it early evening and were told the maintenance person was at home and would call us back. When he called he gave us instructions to change the thermostat however the 'fix' did nothing. The air conditioning system did not work. We called the front desk again at 2:30am for help because it was so hot and gross in the room and were told to wait until the morning as they had no-one available. Needless to say it was a very uncomfortable night of no sleep. Unbelievably the next morning there was no hot water. We actually had cold showers! The front desk just treated this as 'normal' - no sense of this being a problem at all. We were told this has happened before and they had no idea when it would be fixed. It was unbelievable the way we were treated. There was absolutely no sense of customer service or concern for the guests. We actually had no choice but to take cold showers. When we returned that night there was hot water. The next night we again had no air conditioning.The temperature was climbing above 75 degrees again. It was awful. We called the front desk asking for help again however we had to wait until morning. The next morning a very nice maintenance woman came in and took the wall unit apart. Thankfully she did get it to blow some cold air -finally we had air movement in the room. In addition to all this, one morning when we asked the front desk to have our room cleaned we were told they may not be able to do that as they are short staffed and may not get to it. The attitude we got from the woman at the desk was unbelievably rude to say the least. The front desk was less than helpful the entire time we were there. Overall it was a horrible experience at this hotel, from no air conditioning to no hot water to terrible service.

The location was all it had going for it. While it is exceptionally close to the Proctors theatre the rest of the hotel was only just, meh. We had a room that faced State Street and filthy does not even begin to describe the window. It does not look like the windows have been touched by a cleaner...ever! The pillows were flat and uncomfortable. There was a sum total of two large towels for two adults. The hotel provided shampoo and conditioners (in shower dispenser) were both empty. On our next trip to Schenectady/The Proctors we will choose a different location. For the Saturday night cost of $300+ the location does not warrant a repeat visit.

Great stay Stay was great. Pool used the pool and fitness center, caught a show at the Proctor!

From check in to check out (both online via phone), our stay was just terrific. The staff were all so pleasant and the property is really a gem. The entire property is immaculate. It was very quiet (Fifth floor room). The beds/pillows were extremely comfortable. The breakfast ranged from nicely done scrambled eggs, waffles, oatmeal etc and bakery level scones. Really nice end to a quality stay. Kudos to all.

check in was good. room fairly clean there was no cleaning service done in my room the whole time of my stay. i had to ask why my room was not serviced Are you even being offered fresh towels or linens. Definitely not OK for the amount of money I paid for my stay to breakfast was OK.

Mediocre experience We arrived around 7 pm for check in (which supposedly started closer to 3) and were informed our rooms the we had already paid for may not be available. After a 15 minute or so wait and the receptionist making multiple phone calls we ended up with keys to the type of rooms we booked. We chose the hotel due to the availability of the pool. The pool had ants crawling on the deck and it was visibly dirty (black marks all over the floor). The room was clean and adequate if not sparse and outdated. We won’t be staying again.