Extended Stay America Suites - Boston - Saugus

Great

Dirty, the entire place smells like piss, no management available ever, no maintenance available, but that smell will make you sick. They have rodents and roaches in this place. It's not safe, be careful. Nasty they don't put a cover on the damn mattress so you're sleeping on someone else's body fluids which is very nasty.

Our experience was horrible. When we arrived the greeting was very cold and not friendly. We got into our room and the toilet hadn’t been flushed, there was toilet paper in it. The tv didn’t work. The person at the front desk did get the tv to work. There were 3 tiny little pillows for 2 of us to use. Just 1 thin blanket. Wasn’t given access to the WiFI. The breakfast wasn’t really anything that I couldn’t have gotten at the local gas station. We were booked for 2 nights. The second night when we returned to our room, we were locked out of our room, so had to go to the lobby then wait for someone to help us get a new key. Got into our room and again the tv DIDNT work. Called down to the front desk, nobody answered the phone. Waited a few minutes called down again, the person at the front desk finally answered said there was nothing that could be done about the tv and that she was busy talking on another line. When I checked out in the morning a lovely lady asked me how my stay was and I explained the whole situation to her and she said she wished she could compensate me the charges of my room, but she couldn’t. I wasn’t happy with my stay at all….

This hotel should be decommissioned, it was filthy, roaches in the bathroom and the TV didn’t work! Terrible experience…

This property was absolutely disgusting. Every part of the hallway from the carpet to the smell of the hotel was gross. The room was worse. We left within 4 hours and I booked somewhere else