Sandman Signature Saskatoon South Hotel

Good afternoon Just wanted to give some feedback from my three day’s stay at your facility. Your facility needs some work with regards to the cleanliness of the rooms, hallways and entrances, my mother in fact had your manager up to her suite to show the state of what the room was in, lamp shades dirty, chaise lounge with what looks like bodily fluid stains, air conditioner filter plugged with debris, floors and carpets very dirty. My niece who got married over the weekend was walking around in her parents room and within a short time period her feet were black from the floor being so dirty, after seeing this shoes were worn always. We as a family spent a considerable amount of money at your hotel and attached restaurants over our stay for my nieces wedding and we expected better, I have stayed in a number of Sandman facilities in Edmonton and Calgary and have never experienced this type of unclean rooms, and general areas, with very dirty elevators, no towels in the pool area and when you start the jets in the hot tub you get a 4–6-inch layer of foam in the hot tub, this foam is caused by oils/dead skin and shows that the water is in poor condition. There was no television as the cable network supplied was not working so for my three day stay I had television for the first night then nothing for the remaining two days, front desk was mostly unreachable, and you had to make several calls to get a response. This all falls on management and supervisors not keeping up on standards outlined by Sandman, if the housekeeping supervisor is monitoring his/her employees and holding them accountable to Sandman’s standards I would not be writing this email. I look forward to a reply from your manager with regards to my concerns. Regards Terry R Room 603

10 thumbs-up Awesome hotel...beautiful rooms and great service...very clean...will definitely stay there again