Twin Palms at Siesta

Guests praise the comfortable, modern amenities, convenient location near restaurants and the beach, and the consistently clean and tidy rooms with a sparkling pool.

I rarely leave negative reviews, but my experience at this hotel was incredibly disappointing and lacked even the most basic hospitality. I had booked a week-long stay and reached out to extend my reservation and upgrade to a larger room so my elderly parents could visit without having to drive three hours at night. It took three phone calls to their emergency number/the only number as per the reservation confirmation - and an entire week just to get a call back which was already very concerning. Imagine being on the property with no front desk or management available in case of an emergency. That alone should have been a red flag. When I finally spoke with Janna, the owner, I explained the situation clearly, but instead of understanding or support, I was met with audible sighs and what felt like total frustration. It was as if my request was too much to handle. She even suggested I try a nearby hotel instead, saying it would be “easier for everyone.” Ironically, I’m actually glad it happened, because I did make a new reservation at a nearby hotel, and when I called, I was greeted with warmth, kindness, and the kind of hospitality every guest deserves. I’ll be reviewing that stay once it’s complete, but I can already say the experience feels like night and day. Hospitality should be about making people feel welcome and cared for. Sadly, that was completely missing here. I would not recommend this place if you value communication, flexibility, or basic customer care or feeling safe since the have no front desk or emergency contact.

Perfect location...walk to beach and everything needed was provided. Would definitely go back!!