The Residences on Siesta Key Beach by Hyatt Vacation Club

I am writing to formally lodge a complaint regarding my recent experience at your property, which is advertised as a luxury 4-star resort. Unfortunately, the conditions upon arrival were completely unacceptable, and my family and I were unable to proceed with our stay despite already paying approximately $4,000. When we attempted to check in, we were met with loud ongoing construction in the lobby. While waiting, another guest—who was pregnant and visibly upset—was crying at the front desk, saying that her family had been unable to sleep for three nights due to the noise. Despite this, we were told our room was not ready and were advised to wait at the beach. However, access to the beach was blocked by construction, forcing us to walk a long detour. When we finally arrived, we found broken beach chairs, no towels, and no service whatsoever. The pool area was also in terrible condition, with very limited service at the small bar and few available beverages. These conditions were nowhere near the standard expected of a 4-star resort. Given these circumstances, we felt it was impossible to stay and made the difficult decision to leave with our family of five before even checking into our room. Despite this, management refused to issue compensation and instead told us to wait an hour in the lobby before informing us that the matter would not be addressed until “next week”—during a holiday weekend, no less. We are therefore requesting a full refund of the $4,000 paid, as the resort failed to provide the accommodations and services promised at the time of booking. If this matter is not resolved promptly, we will be forced to escalate through our credit card company and other appropriate channels.

We had booked a stay, but upon arrival, we were met with loud construction noise that made it impossible for us to check in. This was not mentioned in any of the information we received prior to our arrival. Additionally, we noticed that the beach chairs and pool were falling apart, further contributing to our disappointment. We felt misled by the reviews and star ratings, which do not accurately reflect the current state of the property. During our brief time at the hotel, we witnessed multiple guests at the front desk expressing their frustrations regarding the construction noise. Unfortunately, the management was unable to provide any assistance or solutions. After just five minutes, we decided to leave and find alternative accommodations, which was a significant inconvenience given that we had already paid over $4,000 for our stay. We believe a full refund is warranted under these circumstances, as the conditions were not as advertised. We are also prepared to share our experience through reviews to ensure other potential guests are aware of the current state of the property. Multiple familes compaining at the front desk with no answers , what a scam they should be embarresedd to scam hard working familes

A beautiful resort right on Siesta Key beach. Rooms are spacious and very well appointed. It's always the highlight of the year to come here. A continental breakfast is served daily . Nice pool area and bar. 2nd floor has a fame and ping pong area.

Very nice, clean, everyone so helpful. We had a great experience. We will definitely come back!

I recently stayed at the Hyatt Residences Siesta Key Beach in a beautiful 3-bedroom beachfront condo for my bachelorette weekend with four friends. While the unit and views were stunning, the service and overall hospitality fell short—especially given the premium price and Hyatt brand. As an executive in the travel industry, I was surprised by the lack of flexibility or acknowledgment of the special occasion we were celebrating. The front desk was not warm or accommodating, and staff seemed unempowered to make even simple guest-centric decisions. We had four cars between five guests and were met with resistance when asking for additional parking passes—ultimately being told to park blocks away. The 10 a.m. checkout was rigidly enforced, with phone calls and door knocks starting at 10:00 a.m., leaving no grace period. It felt unnecessarily aggressive and soured our departure. Additionally, the included breakfast was minimal—just a cold continental spread. At many comparable Hyatt properties, a hot breakfast is standard and expected. The location and condo were gorgeous, but the lack of hospitality, warmth, and flexibility made the stay feel transactional instead of welcoming. With better staff training and empowerment, this property has potential to truly live up to the Hyatt experience.

Home away from home Amazing stay, staff, amenities, etc. From arrival to checkin the staff had such great energy. The property is beautiful. We had a 3 bedroom/3 bath unit that was absolutely amazing and had everything we could need like a home away from home.