Mitsui Garden Hotels in Sapporo

The staff services are not awful. After staying for three nights and checking out, the chunky lady refused to store my luggage. She asked for my passport right after I passed the main entrance and in the lounge area but not the front desk. I understand only a small portion of Japanese people understand English. I spoke slowly to her in English and told her I was speaking in English and surely she knows I'm speaking in English. However, she keeps using a Mandarin translation pocket device and didn't realise Cantonese language is different. I see English has been the lingua franca but that's not the lady's and her coworker's views. Try to avoid this hotel if you're a Hongkongese, *********, Mainland Chinese because more than one staff member is racist. They will just keep rolling their eyes and their facial expressions and fitgets are telling their guests only Japanese people are welcomed.

We’ve enjoyed our stay at Mitsui Garden West. Their staff made us feel very welcomed, which we feel very appreciative of. Knowing we’re on our honeymoon, they very thoughtfully added well wishes on our room’s Tv screen, and even gifted us a Mitsui bear for the occasion 🤍🥹 The only part we thought could be improved was the laundry situation — there’s only 2 washer/dryers for the whole hotel, each located in the men and women’s bath. It would be great if more washers were available. Other than that, we have no complains and sincerely thank the amazing staff!