HOTEL LiVEMAX PREMIUM Sapporo-Odorikouen Reviews

Response from Property: "Thank you very much for using our hotel. We are very happy that you had a comfortable stay. All our staff look forward to welcoming you again. Hotel Livemax Sapporo Odori Park Front Desk"

Response from Property: Thank you very much for using our hotel.We will continue to do our best to make our customers feel comfortable and relaxed.All of our staff members look forward to your next visit.Hotel Livemax Sapporo Odori Kouen Front staff

Response from Property: お客様、この度はホテルリブマックスPREMIUM札幌大通公園にご宿泊いただき、誠にありがとうございます。総合評価で10点「とても素晴らしい」という最高の評価を頂戴し、設備・アメニティ、清潔度、ホテル周辺、サービス全てにおいて10点という満点をいただけたこと、スタッフ一同、心より感激しております。特に「西11丁目近くなので便利」と、ホテルの立地にご満足いただけたご様子で、何よりでございます。お客様からのこの上ない評価を励みに、今後もすべてのお客様に最高のサービスと快適なご滞在をご提供できるよう、スタッフ一同精進してまいります。また札幌へお越しの際には、ぜひ当ホテルをご利用いただけますと幸いです。お客様のまたのお越しを心よりお待ち申し上げております。ホテルリブマックスPREMIUM札幌大通公園支配人

Response from Property: Dear guest, thank you for staying at Hotel Livemax Premium Sapporo Odori Park. We deeply apologize for the inconvenience and discomfort you experienced during your stay, with an overall rating of 3.5. Regarding access, we apologize for the difficulty of walking to the hotel, as it is quite far from the station. We sincerely apologize for the inconvenience regarding the location. Regarding service, we apologize again for your complaints about poor service, particularly regarding luggage storage. We sincerely apologize for the inconvenience caused to you due to insufficient guidance regarding luggage storage and insufficient explanation of our guarantee. We did not fully fulfill our responsibility to store your valuable luggage. Regarding the hot spring, we apologize for the small size of the hot spring, which did not meet your expectations. Despite our limited space, we should have made efforts to ensure a comfortable stay for our guests. Your valuable feedback indicates a fundamental problem in our hotel's operations, and we take it very seriously as it will help us make fundamental improvements in the future. We will make every effort to make fundamental improvements throughout the hotel to ensure this never happens again. Access Information and Transportation Consideration: We will thoroughly provide more detailed and easy-to-understand information about access from the station to the hotel. To improve guest convenience, we will consider possible long-term improvements, such as introducing a shuttle service from the station and affiliated taxis. Luggage Storage Service Improvement: We will establish clear rules regarding luggage storage and thoroughly train our staff. We will strengthen our loss prevention measures and provide clear explanations so that guests can leave their luggage with peace of mind. If necessary, we will also consider reviewing our system for storing guest valuables. Improving the Appeal of the Hot Spring Facilities: Despite our limited space, we will strive to maintain and manage the hot spring facilities, including thorough cleaning and extensive amenities, to ensure our guests' satisfaction. Thorough staff training: We will thoroughly retrain our staff to improve their customer service skills and hospitality spirit in all customer interactions. We will strengthen our training so that we can sincerely deal with each customer and provide detailed consideration. We would like to once again apologize for the great inconvenience and discomfort caused to our customers. We take your valuable feedback seriously, and although it will not be easy to regain the trust that has been lost this time, all of our staff will do their utmost to make improvements so that we will never receive such a complaint again. Manager of Hotel Livemax PREMIUM Sapporo Odori Park