Higienópolis the Standard Residence

• No front-desk employee at any hour speaks English. All communication was done through Google Translate. • I received a very dirty room. Peeling walls. • When I entered the shower, there was no    hot water. • It took them an hour and a half to move me to another room, which was also substandard. • There is no telephone in the room. • There is no chair. • There is no table — not even a small one. No night table near the bed • There is a kitchenette, but no plates or cutlery at all. • There is no toilet paper holder. Light at the room was going on and off like in a disco party.  • At no point did any employee offer help  moving Sootcase  from one room to another. And on another floor.  • It took them an hour and a half to transfer me to another room. • No one speaks English. • It is impossible to get a wake-up service (they write on WhatsApp?!?). • Very young staff who do not understand what it means to provide service. • The internet doesn’t work properly. Every few minutes the network disconnects and you have to reconnect with a password again and again. • Rude employees who laugh in Portuguese at the customer and do not provide service or respect. • A security guard who threatened me and wouldn’t leave me alone the whole time  during  the room issue — in the elevator, in the halls — and in the end was aggressive and even yelled at me. I am the customer and not the other way around. • The number of times in an hour and a half that the front-desk worker asked me which room I was in was absurd. He assigned me the room and then asked every two minutes what the room number was. It’s likely he was under the influence of *****. • No towel change. No sheets change. • Only one roll of toilet paper, and they didn’t bring a new one. No toilet paper in the bathroom. I used the door handle for that purpose  • Very dirty rooms. • Broken and derty walls. • Doors made of rotten, old wood. • Elevators with buttons that don’t work. • Hallways without light. The sensors don’t work, so it stays dark. • Unprofessional attitude toward a paying customer. • Names of employees: Paolo / Guilhermo / Marcelo / Ricardo / Adriano • Stay between 11–14/11/25 This is not a 4-star hotel. It’s not even half a star. They deceive customers and advertise lies (for example: “multilingual staff,” which does not exist).

Good location. Clean room. Thank you!

Good reception staff, noisy room The pool and gym is small but sufficient. The service at the reception is really good. The rooms are basic but slso ok. My room was towards the street and the noise level was something it took me ome nights to get used to (despite ear plugs)

The Checkin process was long perhaps because it was made with ******* 20 mins prior to arrival but they could not find my reservation. The room was big but had paint peeling paint. The pool and sauna were nice but the wooden floors of the pool area was shading / peeling off. The staff was pleasant