Sheraton Hotels in Sanya

We were guests in this hotel for the third time. We were left with wonderful impressions and that is why we chose it again. And we are delighted again! The hotel is in a wonderful location, Dadonghai Bay. It has its own territory with swimming pools. The breakfast was for every taste. Varied and delicious! On the territory of the hotel there are several restaurants, shops, children's club, etc. The service staff is at an excellent level. My personally thanks to Vanessa! Sincerely yours, Zhivka Gancheva Bulgaria

The hotel is situated in a very touristy area. Many Russian-speaking tourists. There is a mall by the hotel and a food court area across the street, the beach is within walking distance. The room was clean it came with basic amenities, I would take an extension lead to charge multiple devices. The elevators are very slow and if you want to relax by the pool and find a place to sit you need to go early as the seats get taken fast. The gym area has enough equipment to get the job done. Check-in and check-out were very fast, we had no problems. If you cannot speak Chinese they will translate. There were a few rude entitled tourists. Be courteous and respectful to the workers and people trying to help, and make an effort to use their language either via a translation app or learn a few words. You will see the instant appreciation and respect for trying. If you go to the front of the pineapple and walk left for about 5/10min you can find some Western restaurants called the Dolphin, Little India and an Italian place. If you want coffee early in the morning there is a Starbucks on that same road that opens at 7:00 am. Overall it was a good stay for a business trip with no issues.

The hotel room was spacious and neat. It had a bathtub, separate shower/toilet, a large closet with a safe, a mini fridge and some cups, which I really liked since I made my own breakfast. The sea view from the balcony combined with that of the hotel's infinity pool looked amazing! The hotel is only 15 minutes by walk away from the nearest beach and everything is relatively close. Since it was located on a hill with a long drive through... ordering things from meituan was really convenient. They even had a meituan locker where you can scan the code and collect your order! The front desk receptionist spoke proper English, was nice and attended to my needs. They also had a gym and restaurant. It's sad that they didn't have a laundry room since I stayed in Sanya for a week and wanted to do my laundry. Also the pool closes at 7h so at night you couldn't swim. But you could lay down and enjoy the fresh nightly breeze!

Firstly the concierge at the front desk was easy to contact before arriving at the hotel. My wife and I were celebrating our anniversary so I asked them to plan ahead whatever they could and they prepared some cake and a romantic bed setup. The front desk clerk was available at most times during the day if we had any questions or requests. The selected villa room was spacious and very comfortable. Room service did a good job daily and they were very understanding. The hotels facilities are pretty great. All maintained well. The location of the hotel is superb for yalong bay, it’s walking distance from the beach. The breakfasts weren’t bad either, and the breakfast time was up until 12:00 which is amazing. This was a fantastic experience and I’d recommend this hotel to anyone coming to Sanya for leisure.

Fifth time choosing this hotel while traveling to Sanya, used to come with friends, and now for business trips. The hotel has changed a lot over the years, and it was kinda going very low quality in terms of amenities and services few months ago. But they have made recent improvements, like the wooden deck that finally had been renovated and look nice and clean now. I was disappointed at first at my arrival since the staff was not welcoming at all, not even smiling or helping with luggages, but then Johnson took over and has been amazingly helpful! His English was great, and he upgraded my room for one with the nicest view over the pool and bay, which was really appreciated. Amber at the reception has also been a great host, great English and attitude, she helped me with my late check out. These two really made my stay better. Overall this hotel is always a good and quiet choice. Sadly they removed their western food options for the restaurant and room service, so not ideal for foreigners. But breakfast is good and got all the options. I’ll definitely come back, since to me it’s still one of the most beautiful hotel in the area, but hoping for some more improvements to take it back to the level it used to be.

Hotel was good.didn'tfast and dinner both good. Our highlight was the room. Very well designed building from an architectural perspective..There are ocean views from every corner of the hotel room even from the toilet and shower which are located at the back of the room. Im sure this building has won architecture awards for its design layout. Being a JW Marriott hotel i would not be surprised as they are the largest hotel group in the world. Only gripe was slow response to room requests for water, ice bucket and complimentary coffee. We had to call reception about 5 times on each occasion and at one point I went to the restaurant myself just to get an ice bucket as they didn't seem to know what it was. We loved Dadonghai bay. Its a beautiful secluded spot and we will definitely return in future.

This has been my third trip to Sanya and I must say this hotel left a lot to be desired. My personal goal for choosing this hotel was A. Trip.com is still using great photos of the place that sold that island retreat to me and B. to have the resort vibe where I would not have to leave the comforts unless it was for a good reason. However on arrival and inspection my husband and I quickly realized we would be seeing a lot more of Yalong Bay than we had planned with almost every meal being eaten at other hotels with much less of an “off season “ vibe. The location is great and accessible to the beach but the hotel boasts pools(more than 1 being important) however on inspection only the kiddie pool and half of the main pool were allowed to be used. The pool in front of the McDonalds was semi drained and cornered off despite staff members cleaning in it as if it were being used. The main pool divided up into 4 areas was also not in full use with the entire right side being forbidden. Many of the other pool like areas that originally had been marked as swimming areas also had signs up saying it was a “landscaping pool - do not enter”. Another unsettling part is the incessant douyin content creators who set up camp at the stairs of the only usable pool to film the general area and talk all day in shifts with no real consequence or idea of privacy. As for dining the “western style dining” was definitely not catering to westerners unless you count rubbery eggs and dry bacon with a side of rotisserie corn sausage as a “full English” the dining hall itself is in two areas indoor (with broken upholstery and exceptionally dirty flooring) and outside with chairs that resemble public swimming pool seating in the 80s with a dose of tetanus on the legs. The evening dining is also something to be avoided if you have no way of understanding Chinese or do not wish to get food poisoning since meat is kept outside in dishes for you to choose your own BBQ options while no regard for cross contamination or food allergies are applied. The hotel rooms themselves were the redeeming feature of this hotel with daily cleaning and good views of the mountain and ocean depending on your choice of room when booking. It is also worth noting there is no room service but there are very convenient meituan drop boxes located outside the hotel lobby. Cleaning staff were super friendly and other hotel staff seemed to be divided into “older” and “younger” the younger of the bunch being much more helpful and more recognizable as people working in the hospitality industry. Other amenities such as the spa (was not occupied and not on offer) and the gym was well equipped however some machines were of the older more unreliable variety and with no working air conditioning you could potentially be working out in a sauna. On arrival you are offered a complementary coupon for one afternoon tea set, the pictures used for advertising this special offer are unfortunately false advertising. With an odd assortment of savory and sweet cookies and snacks it was anything other than something I would purchase myself. Our first impression was that the hotel was in an “off season” but on closer examination of hotels in the surrounding area we found other hotels to have daily scheduled activities, full use of amenities and to be run by actual hospitality staff and not by untrained locals like the LAN Sanya - ocean view resort. Unfortunately this hotel would get a 10/10 would not recommend to foreigners and would not book again from me.

The room was very nice and the view from the balcony was stunning. But there were multiple issues. It took them 40 minutes to check-in, at which time there were 2 power outages. The phone in my room didn’t work, and there were issues with scanning the room service QR code. There was left over food in my fridge also. There is also the issue of false advertising regarding the infinity pool which is non-existent. To top it all off, at 01:00, the fire alarm went off in my room for no reason. The staff are very nice, particularly Harry the lifeguard who went out of his way on multiple occasions to help me when I injured my finger. The issue regarding a lack of English speakers in SanYa is true.