Pullman Properties in Sanya

Out of the three hotels I stayed at for nine days in Sanya – Atlantis Sanya in Haitang Bay, Resort Golden Palm in Yalong Bay, and Pullman Sanya Bay Resort – all with sea view rooms, the Pullman had the most beautiful sea view from the room, and the sand at Sanya Bay was the most comfortable. The hotel staff were very warm and friendly towards children, always ready to answer questions and resolve issues, which was great. When checking out, my child didn't get to see Ms. Jiaojiao at the kids' play area and kept mentioning her even on the plane. Now, about the butler service, it was a bit disappointing. Responses were slow, usually taking over 20 minutes. Sometimes I couldn't wait and just asked the housekeeping staff directly for help, so I didn't find the butler very useful. At Resort Golden Palm, they provided a small yellow bag which was handy for carrying small items. At the Pullman, I noticed some children carrying Pullman-branded small bags. When I asked the butler if every room received one, they said it was only for VIPs. Honestly, it didn't really matter, as the Golden Palm bag worked fine. Then, the butler mentioned they had prepared a small bag and a teddy bear for me at check-out. My child loved the teddy bear, and I appreciate that, but the bag wasn't very useful by then; we wouldn't use it back home. I don't quite understand why they'd give it at check-out instead of during the stay. Anyway, I would likely choose Pullman again if I have the chance, but I hope not to encounter the same type of butler. Also, the breakfast wasn't very good.

Huge thanks to Helena, our butler, for helping us get an upgrade! The direct pool access was super convenient. You can tell the hotel is a bit older, but it's really clean and that didn't affect our stay at all. The bedding was very comfortable too. They even turned on the AC for us before we checked in, and the room fragrance was lovely! There's a shuttle bus to the duty-free shop, and they offered a complimentary travel photoshoot, though we had to cancel due to time constraints. The only downside was the attitude of a couple of the pool lifeguards (I think they were on duty on the morning of the 4th and 6th). They were incredibly rude and had zero service awareness, lecturing guests about using equipment in a really impatient tone. 🙄 Overall, though, it was a pretty good stay!