Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel) Guest Reviews
4.6/5
Very Good
3897 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(3897)
Positive reviews(3780)
Reviews with photos/video(1236)
Perfect for kids(1004)
Friendly front desk staff(566)
Easy to get around(556)
Close to airport(122)
Has facilities for children(109)
Family activities available(66)
Great swimming pool(34)
Negative reviews(117)
Telmen
Palm Fairy Little Princess Standard Room
Stayed in Nov 2024
Family
7 review
2.0/5
Posted on Jan 13, 2025
very old and dirty, swimming pool closed, need renovation, water is cold and not clean, breakfast is average, water park is mostly some part not working.
Response from Property: Dear guest, hello! Thank you for choosing the Mangrove Hotel! The hotel attaches great importance to cleanliness and the hygiene of the garden area, and the relevant departments of the hotel will strengthen the training of hotel employees. Looking forward to your and your family's visit again, let us provide you with a wonderful vacation environment.
Guest User
Princess Suite - 3-Bedroom
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Street food and amazong water park is nice and softly
Response from Property: Dear guest, hello! Thank you for your trust in mangrove forests! Thank you even more for your generous praise and strong recommendation! Love is so hard to leave in the mangrove forest. The mangrove forest is your most beautiful and warm home in Sanya. Remember to come back often when you have time!
zula
Princess Suite - 3-Bedroom
Stayed in Dec 2024
Family
2 review
3.7/5
Posted on Jan 23, 2025
Hotel location and nice but everything was very old also the kids park, the room service was okay but no cleaning the floors for days! Breakfast was nice.
There was a 1 kind stuff Yihe who helped us a lot.
Response from Property: Dear guest, hello! Thank you very much for your stay and sharing. We are sorry for the inconvenience caused to you. We hope that you will have the opportunity to try our different styles of Mangrove Rooms, which will definitely give you a different stay experience! Mangrove Hotel looks forward to your visit again and wishes you a happy life!
Battulga G
Panda Suite - 3-Bedroom
Stayed in Dec 2024
Family
6 review
2.2/5
Posted on Jan 22, 2025
I think it is good 3 star hotel. How does ut become 5 start, i don’t know
Response from Property: Hello dear guests! Thank you for taking the time to give us your feedback. We are deeply sorry for your unpleasant experience during your stay in the store. We will actively make rectifications and improve service standards. We hope that we will have the honor to provide you with our most dedicated service again in the near future. Serve. Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again!
Guest User
Palm Fairy Little Princess Standard Room
Stayed in Dec 2024
Family
2 review
2.0/5
Posted on Jan 24, 2025
The staff didn't help with freezing the baby food.
Response from Property: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
MRAZ
Little Painter Panda Warrior 2-Bedroom Suite
Stayed in Jul 2022
Family
13 review
4.7/5
Amazing
Posted on Aug 11, 2022
Due to Covid-19 outbreak in Sanya I extended my stay here. In this difficult situation how different people in this resort is helping me I have no words to say thanks to them. The duty manager “Amber”, the restaurant manager “ Jimmy”, front desk manager from Kapok Tower “Jack” and the front desk manager of our Building “Liu Fengjiao” are continuously assisting me in all matters. Don’t know how long I have to stay more here but I’m very satisfied with their attitude andI highly appreciate their efforts and hard work in making our life easier here.
6/15
Response from Property: Dear guests, hello! Thank you for taking the time to give us your feedback. We are honored to receive your affirmation, and thank you for your recognition of Sanya Bay Mangrove Resort World. We will continue to do better. Our hotel is committed to building a leisure and holiday center, so that the hotel guests can get a full relaxation, the hotel not only has various characteristic rooms and restaurants of various flavors, but also has Amazon jungle water park, children's adventure kingdom, A series of resort worlds integrating entertainment and shopping, such as cinemas, film studios, and international luxury shopping malls. I hope that the trip to the mangroves in Sanya Bay can give you and your family a good memory. Thank you again for choosing to stay in our hotel. We sincerely look forward to your visit again!
Kosh
Little Painter Panda Warrior Standard Room
Stayed in Jul 2022
Family
12 review
3.5/5
Posted on Aug 7, 2022
Really big hotel but old . Friendly staff let us stay in bigger room . Breakfast is average Chinese breakfast. We are here during lockdown… everything is closed 🫠🫠🫠
Response from Property: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
Traveling Trent
Palm Fairy Little Princess 2-Bedroom Suite
Stayed in Jun 2022
Family
25 review
3.7/5
Posted on Jul 18, 2022
Lovely big rooms with large balconies. Plenty of restaurants and shops to choose from. Free access to the water park and adventure playland great for kids! A shame the grounds are a little run down and still not back to 100% operational.
Response from Property: Hello dear guests! Thank you for taking the time to give us your feedback, and we deeply regret your unpleasant experience during your stay in the store. We will actively rectify and improve service standards. I hope we can have the honor to provide you with our most dedicated service again in the near future. Serve. Thank you again for choosing to stay in our hotel, we sincerely look forward to seeing you again!
Guest User
Palm Fairy Little Princess 2-Bedroom Suite
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The hotel is very cost-effective. The room is large. I am very satisfied with the stay. Xiao Guo at the front desk is also very friendly. The children had a lot of fun here. I will choose here again if I have the chance. It is a large complex with a water world and a children's indoor park. There are also many restaurants. I didn't take a picture of the hotel room. Here are some pictures of Nanhai Guanyin
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您抽空給我們做出評價。很榮幸能收到您的肯定,同時感謝您對三亞灣紅樹林度假世界的認可,我們將不斷堅持做的更好。我們酒店致力於建造一個休閑度假中心,使住店客人能得到一個全身心的放鬆,酒店不僅有各種特色的客房和各種風味的餐館,同時還設有亞馬遜叢林水樂園,小童探險王國,電影院,電影工坊,國際奢侈品購物中心等一系列集娛樂和購物於一體的度假世界。希望三亞灣紅樹林之旅能給您和您的家人有一個美好的回憶,再次感謝你選擇入住我們棕櫚酒店,我們衷心的歡迎您的到來 期待您的再次光臨!
Guest User
Palm Fairy Little Princess Standard Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The Palm Room is spacious and comfortable, with a wide view, beautiful overall environment, convenient and comfortable, very suitable for vacation. The service of the front desk manager Susan is very thoughtful, making the check-in process more comfortable. I will choose this place again next time I go on vacation.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! You are deeply impressed by Mangrove Hotel. We hope that this beautiful city and the enthusiastic Mangrove Hotel staff will leave you with a good memory. We look forward to your next visit and wish you all the best.
Guest User
Alazy Racing Driver Three-Bedroom Suite
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The hotel is in a great location, with convenient transportation and high cost performance. I added the housekeeper Anne's WeChat when I checked in and she asked if I needed any help. The service was very enthusiastic and the children liked the room I arranged. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying in Mangrove. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Alazy Racing Driver Standard Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Although the building is a bit old, the facilities are quite complete. It is convenient to eat and shop around, including various shops. The room is warm and comfortable. The service attitude is friendly and efficient. The room air conditioner was broken and the room was changed in time. The check-in experience is very good and the children have a lot of fun. The official Anne responded very promptly and all questions will be answered and handled in time. I will consider staying here next time I go to Sanya.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad that you have chosen to stay at Mangrove Hotel! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious! Home is a sheltered harbor, a cozy nest, and a warm corner for the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warm heart to become the home away from home in your heart. We look forward to your next return home!
AYIOO
Palm Fairy Little Princess Standard Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 23, 2025
The room is beautiful! My daughters love it! The hotel service is thoughtful, especially the housekeeper Anne has a good service attitude. The hotel facilities are complete and satisfactory! It is worth recommending! ! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation of us. Mangrove will provide you with a more meticulous and thoughtful service experience, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Alazy Racing Driver Standard Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Because I didn't have a room before, I upgraded the room type. The front desk butler was very friendly! It's not as bad as it says online. I've been staying for two days. It's very clean. The cleaning lady is also very friendly. There is a commercial street nearby, which is convenient for shopping. I haven't been to the water park yet, and I can't book a room later. It's a pity
Original TextTranslated by Google
6/7
Response from Property: Dear guests, hello! We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities, please continue to pay attention to us and welcome you to visit again!
Guest User
Alazy Racing Driver Standard Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Anne (Xiao Guo) at the front desk gave us a warm reception and meticulous service. We were upgraded to a suite. After checking in, the room design gave us a homey feel, warm and comfortable. The bar was very suitable for office use, meeting the needs of work and parents. It was clean and hygienic. The room cleaning and other service staff were polite. We felt that customers were taken care of by God. Anne asked about our needs every day, and we felt happy with the one-to-one butler service. I am especially grateful. The balcony is large and has a good view, so the children can enjoy playing. The location for viewing the garden is excellent, and the view is panoramic. I will stay again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您抽空給我們做出評價。很榮幸能收到您的肯定,同時感謝您對三亞灣紅樹林度假世界的認可,我們將不斷堅持做的更好。我們酒店致力於建造一個休閑度假中心,使住店客人能得到一個全身心的放鬆,酒店不僅有各種特色的客房和各種風味的餐館,同時還設有亞馬遜叢林水樂園,小童探險王國,電影院,電影工坊,國際奢侈品購物中心等一系列集娛樂和購物於一體的度假世界。希望三亞灣紅樹林之旅能給您和您的家人有一個美好的回憶,再次感謝你選擇入住我們棕櫚酒店,我們衷心的歡迎您的到來 期待您的再次光臨!