Phoenix Waterside Gloria Resort Sanya

Phoenix Waterside Gloria Resort Sanya Reviews

Phoenix Waterside Gloria Resort Sanya

No.555 Hedong Road, Sanya Bay, Tianya District, Sanya, Hainan, 572000, ChinaView Hotel Details
Phoenix Waterside Gloria Resort Sanya
Phoenix Waterside Gloria Resort SanyaPhoenix Waterside Gloria Resort SanyaPhoenix Waterside Gloria Resort Sanya
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Phoenix Waterside Gloria Resort Sanya Guest Reviews

4.5/5
Good
1735 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1735)
Positive reviews(1647)
Reviews with photos/video(315)
Classy environment(163)
Easy to get around(120)
Friendly front desk staff(72)
Great swimming pool(58)
Stayed multiple times(19)
Garden view(19)
Close to airport(14)
Clean pool(8)
Negative reviews(88)
khanasif8
River-View King Room
Stayed in Jan 2024
Couples
4 review
2.0/5
Posted on Feb 22, 2024
Building is huge, but no floor carpet in room. Dirty and old fashioned curtain. Even the wardrobes and other drawers are too old. Lake view is good. But all the glasses are too dirty. Lobbies are not safe for pedestrian, hazards exist. Being a Trip.com member we have been rewarded for "Late check out" but hotel administration totally denied to avail this reward, only until to pay additional charges. All concerned pictures also attached. Don't know, who is responsible for all of these, either Trip.com, to not provide complete details, OR the hotel itself? However, staff is cooperative
6/9
AmerigoDenver
Mini Twin Room
Stayed in Sep 2023
Solo travelers
4 review
4.5/5
Great
Posted on Nov 25, 2023
Air conditioning was a bit slow to work. Location convenient for train to airport.
Sarah_Liu
River-View King Room
Stayed in Dec 2022
Travel with friends
11 review
4.2/5
Very Good
Posted on Feb 7, 2023
Fantastic hotel! I heard it’s old, but they have very good maintenance. We enjoyed the location, which was a walk to some nearby restaurants. The pool was very nice to swim in as well.
6/9
Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Superior Room (2 beds)
Stayed in Dec 2022
Travel with friends
8 review
4.0/5
Very Good
Posted on Jan 20, 2023
I only stayed for one night. There are lot of options for breakfast. Quite an old hotel but not bad for the price.
Response from Property: Dear guest, thank you for your comments on the hotel! I am very glad that you like our hotel. Sincerely look forward to your next visit, thank you again for your comments!
Goh seng huat
River-View King Room
Stayed in Dec 2022
Couples
8 review
4.5/5
Great
Posted on Jan 31, 2023
Comfortable stay Balcony to hang washed clothing Clean and quite Will be back again!
Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
AHMAD
Executive Suite - River-View (Double Bed)
Stayed in Dec 2022
Family
80 review
4.7/5
Amazing
Posted on Mar 25, 2023
Room was clean, look was amazing, close to metro/tram. We enjoyed our stay.
Response from Property: Dear guest, thank you for your comments on the hotel! I'm very glad you enjoyed our hotel. Sincerely look forward to your next visit, and thank you again for your comments!
Lelelebulang
River-View King Room
Stayed in Dec 2022
Travel with friends
12 review
4.5/5
Great
Posted on Jan 9, 2023
Nice hotel with good service, just a little old, may need refresh
Response from Property: Dear guests, thank you for your comments on the hotel! We sincerely hope that you can continue to choose Phoenix Waterride Gloria Resort Sanya next time, we will serve you wholeheartedly, thank you again for your comments!
Danielle
Deluxe Suite - River-View (Double bed)
Stayed in Dec 2021
Couples
9 review
4.5/5
Great
Posted on Feb 1, 2022
The hotel is good value for money, the room was nice and spacious and is around a 20/25 minute walk to the beach, the pool is very nice and the staff are helpful.
Response from Property: Dear FRIENDS,HAPPY NEW YEAR in CHINA,warmest greetings from Phoenix Waterside Gloria Sanya Resort,Thank you for your complimets our service and pretty location,As a VIP guest in our hotel,you will be assured a warm welcome.First Class service and a comfortable stay enjoying time, Welcome Home anytime again. Sales&Marketing Dept. Jerell Wang
Guest User
Executive Suite - River-View (Double Bed)
Stayed in Feb 2022
Travel with friends
1 review
4.5/5
Great
Posted on Mar 30, 2022
The front desk staff and even the security guard were friendly, the room was very spacious, and the bathroom was clean. All in all, it was a pleasant experience staying in this hotel.
Response from Property: Dear guest,warmest greetings from Phoenix Waterside Gloria Sanya Resort,as a VIP guest in our hotel,you will be assured a warm welcome.First Class service and a comfortable stay enjoying EACH TIME, Welcome Home anytime again. Sales&Marketing Dept. Jerell Wang
Somadina
Executive Suite - River-View (Double Bed)
Stayed in Jan 2022
Travel with friends
15 review
4.5/5
Great
Posted on Feb 22, 2022
Anytime I am in sanya for a business trip this is one of my go to hotels I love how the guests are so lovely and kind fell bad I didn’t take pictures of the hotel but it’s definitely a 5 star
Response from Property: Dear guest,warmest greetings from Phoenix Waterside Gloria Sanya Resort,Thank you for your great complimets our service and pretty location,As a VIP guest in our hotel,you will be assured a warm welcome.First Class service and a comfortable stay enjoying time, Welcome Home anytime again. Sales&Marketing Dept. Jerell Wang
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Family
3 review
3.8/5
Good
Posted on Jan 17, 2025
Can you fix the door? The door next door sounds like a firecracker. The room is clean and the bed is OK. But the decoration is old and the TV screen has cracks. Anyway, I would not choose this place if it is not close to my mother's house.
Original TextTranslated by Google
Response from Property: 敬的客人您好，感謝您對酒店的點評！對於您的表揚我們爭取做得更好，對於您的批評我們將會積極改進。希望您在下次入住時能夠感受到我們的進步！三亞鳳凰水城凱萊度假酒店真誠期待您的下次光臨，再次感謝您的點評！
Mingyunnvshenzaiweixiao
Suite With Mahjong
Stayed in Dec 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The front desk staff are highly skilled in their work, handle procedures efficiently, answer questions accurately, and deal with emergencies with ease, demonstrating their professionalism and efficiency.
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Response from Property: 尊敬的賓客，真誠地感謝您選擇入住三亞鳳凰水城凱萊度假酒店並分享您的入住體驗！也謝謝您對我們前台同事工作的認可，其次您作為我們尊貴的VIP客人，鳳凰凱萊敞開心懷的迎接每一個家人的到來，為每一位光臨酒店的客人提供細緻周到的服務，希望您繼續關注和支持三亞鳳凰水城凱萊度假酒店。
Guest User
Executive Suite - River-View (Double Bed)
Stayed in Nov 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The room is spacious and bright, with a good view. The surrounding facilities are complete and the service is good. The price/performance ratio is very high. Facilities: The swimming pool is clean and large Haitang Bay Duty Free Shop Shuttle Bus - Double: Fast A friend recommended this store. The overall effect is beyond imagination. I am very satisfied. The service attitude of this store is really good, the environment is also quite good, and it also provides free tea. Its details are exquisite, the service experience exceeds expectations, the quality is outstanding, and people are very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Sanya Phoenix Gloria Resort Hotel. We have full WI-FI coverage on the first floor, garden and conference area of ​​Sanya Phoenix Water City Gloria Resort Hotel. There are various types of comfortable guest rooms with exquisite decoration and quiet environment, allowing guests from all over the world to experience Sanya's unique charm and graceful holiday enjoyment. In addition, Sanya Phoenix Water City Gloria Resort Hotel has 30,000 square meters of tropical gardens along the river, allowing you to enjoy the unique mangrove landscape. Looking forward to having you back home again.
Yaohuizhiguang
Superior Double Room
Stayed in Sep 2024
Solo travelers
65 review
4.5/5
Great
Posted on Oct 14, 2024
The room is big... the corridor is big... the lobby is big... a typical old five-star hotel... The service is also quite satisfactory..., opposite is the commercial street with many shops! We should be able to share these resources...! It is such a waste to maintain it when it is empty..., swimming pool, shared swimming training! Thanks to Ctrip! Always book the best hotel...
Original TextTranslated by Google
6/19
Response from Property: 尊敬的客人您好，感謝您對酒店的點評！感謝您提出的建議，我們將會積極調整為每位客户提供更好的服務。
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Very good! Clean, spacious and bright, with a nice balcony! The service is also very good! Plenty of water and towels! 20 minutes walk from Coconut Dream Corridor! Best choice for business travel!
Original TextTranslated by Google
Response from Property: 親愛的賓客，三亞鳳凰水城凱萊度假酒店擁有近三萬平米的沿河熱帶花園，讓您盡賞到獨特的紅樹林景觀，酒店WI-FI全面覆蓋。各類裝潢精美、環境清幽的舒適客房，讓四方賓客體驗三亞獨特的旖旎風情和曼妙的度假享受，期待您再次回家。