The Portman Ritz-Carlton, Shanghai Reviews

This is not a 5 star hotel by Chinese standards. The amenities in the room are very old and fixed to the wall, like the hair dryer. All other hotels in China have Dyson or Dyson-standard hair dryers for use anywhere in the room, this was very old and attached the drawer in the bathroom. The furniture is very old and outdated. The service is poor compared to others in China : waiting in line at the lobby without being offered tea or water, no robot to bring you food deliveries to your rooms,  no brining your bags or showing you where the room is, no explanation of the amenities on location, and being disturbed in your room such as ringing the bell several times to order turn down service when we didn’t respond the first time. All of these are standards at 3-5 star hotels in China. I booked this hoping of an ‘extra special Ritz-like experience’ but it was sub-par for industry standards in the country. Just because it is a western brand it attracts people, I would not stay again, disappointing.