Holiday Inn Singapore Atrium , an IHG Hotel Reviews

Response from Property: Dear Puterafahd,Thank you for sharing your fantastic feedback! We’re thrilled to hear that your short staycation was such a great experience. It’s wonderful to know that you were pleased with the quality of the food and service, and that our staff—from the bell boy to housekeeping—were able to make your stay more pleasant.We’re also happy to hear that the free breakfast for children was appreciated and that it helped create wonderful memories for your family. Your kind words mean a lot to us, and we’re so pleased to have played a part in making your trip memorable.We look forward to welcoming you back to any of our Holiday Inn hotels in the future and hope to provide you with another exceptional stay!Sincerely,PaulineFront Office Manager

Response from Property: Dear Jin Chong, Thank you for your feedback! We’re delighted to hear that you enjoyed our convenient location. Your feedback on our facilities will be reviewed internally. Once again, we hope to welcome you back soon! Sincerely, Pauline Front Office Manager

Response from Property: Dear JayBkk, Thank you for your kind review! We're so happy to hear you had a great experience. We look forward to welcoming you back soon! Sincerely, Pauline Front Office Manager

Response from Property: Dear chou.chou,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly regarding cleanliness and any discomfort caused. Your health and comfort are our top priorities, and we take these matters very seriously.We’re glad to hear that our staff was able to assist you promptly with a room change. However, we understand that this experience impacted your overall stay, and we are committed to addressing the cleanliness concerns you mentioned.We appreciate your feedback, as it helps us improve our services. We hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely,PaulineFront Office Manager

Response from Property: Dear Art_Natural,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our clean accommodation and the daily service. It’s great to know we were able to meet your expectations. We hope to welcome you back soon!Sincerely,PaulineFront Office Manager

Response from Property: Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the wide variety of breakfast options, the large and clean pool, and the tidiness of your room. It’s also great to know that our late check-out option and the kids-eat-free policy added to your positive experience.We appreciate your feedback regarding the evening cocktail at the Executive Lounge and are sorry to hear it didn’t meet your expectations. Your comments about the hotel’s age and the check-in timing are valuable, and we will take them into consideration as we continue to improve our services and facilities.Thank you for highlighting the convenience of our location connected to the shopping mall and MRT station. We hope to have the opportunity to serve you better on your next visit.Sincerely,PaulineFront Office Manager

Response from Property: Dear Shamsuddin Hamzah,Thank you for your review. We're pleased to know that your stay experience at our hotel was a pleasant one and that you found our location convenient. We look forward to your return in the near future.Sincerely,PaulineFront Office Manager

Response from Property: Dear Hwee Boon,Thank you for your kind words about our hotel! We’re delighted to hear that you enjoyed your stay. We understand that pricing is an important factor, and we strive to offer the best value for the quality of service and amenities we provide. Your feedback is appreciated, and we hope to welcome you back in the future.Sincerely,PaulineFront Office Manager

Response from Property: Dear Gilbert Khoo,Thank you for your feedback! We appreciate your suggestions regarding the check-out time and additional counters at reception. We’re always looking for ways to improve the guest experience, and we’ll certainly take your comments into consideration. We’re glad to hear that you had a pleasant stay overall, and we look forward to welcoming you back in the future!Sincerely,PaulineFront Office Manager

Response from Property: Dear JJ GOH, Thank you for your feedback. We regret to hear about the issue you experienced with our room. We are glad you managed to get a change of room. Your comments will be shared with our team to improve the cleanliness and quality. We truly value your input and hope to improve for future guests. Sincerely, Pauline Front Office Manager

Response from Property: Dear Jocelyn,Thank you! We're glad you think so! We hope to welcome you back for another great stay soon!Sincerely,PaulineFront Office Manager

Response from Property: Dear May Thin Khine, Thank you for your feedback. We’re glad you enjoyed our location. However, we apologize for the issues you experienced with the room smell, the pool area, and breakfast. Your comments will be shared with our team to improve the cleanliness and quality of our facilities and dining options. We value your input and hope to improve for future guests. Sincerely, Pauline Front Office Manager

Response from Property: Dear Aug Ong,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the spaciousness of your room. We strive to create a comfortable and welcoming environment for our guests, and it's wonderful to know we succeeded in making your stay enjoyable.If you have any other feedback or if there’s anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Sincerely,PaulineFront Office Manager