InterContinental Sanya Resort Reviews

Absolutely perfect stay! 🏝️ The room was lovely, the breakfast buffet delicious, and the staff incredibly friendly—special thanks to Davidson, who assisted us at check-in (his English was a big help!) and was always available whenever we needed anything. The pool area was great, and we especially loved being able to swim in the sea—a rare treat in Hainan! 🌊 Highly recommend this hotel to anyone visiting the island. Will definitely be back!

Had a pleasant stay here for our anniversary. + The male guest manager was very attentive and polite throughout our stay + Not new but well maintained - Weekends can be crowded with families and kids - Pool water was a bit murky; one of the pools looked shabby, so most people used the other one, making it feel crowded Suggestions for improvement: Reserve some beach beds for hotel guests, and consider upgrading the second pool and poolside bar.

The hotel was beautiful, we loved every parts of it! The beach, the pools, the restaurant! The crew was very friendly, Davidson was always checking on us. The breakfast and the dinner was almost the same everyday, which was kinda boring on the 6th day, and would advise for the staff to learn some basic English, because if you are not Chinese, or Russian they couldn’t understand you. However beautiful place, best week!:)

We spent 3 unforgettable nights at the InterContinental Sanya Resort as a couple, and everything about our stay was simply perfect. From the moment we arrived, the staff was incredibly friendly, warm, and helpful—they made us feel welcome and cared for at every step. The resort is stunning, with a peaceful atmosphere. The design and location are picture-perfect, surrounded by lush greenery, beautiful pools, and a private beach. We found so many incredible spots to relax and take photos. We strongly recommend InterContinental Sanya Resort to anyone looking for a luxurious, stress-free escape. We’ll definitely be coming back!

Not 5-star standard. Feel like they are trying to pinch every penny from you. Chose this hotel because they mentioned “rare snorkelling resources” I saw nothing but bleached corals sand and dead seaweed. Another thing they mentioned on their website is a free airport shuttle than runs twice a day which doesn’t exist. As tennis players we were excited for the court - turns out we have to pay $150 per hr for a very poorly maintained court (broken net with lots of cracks on the floor) with a bathroom that had a dead cockroach in it. Would like to mention that the staff that helped was nice enough to waive the fee for that hour after hearing our feedback. Check in was quite chaotic too! Our room was nice — just that the outdoor couch faces the room and not the sea view. Food was limited and over priced. Overall quite disappointed

Nice trip in Sanya.Hotel has an excellent location.Very close to tourist area.Staff are friendly and polite.Any request they try to help and find solution.Hotel area is big and many restaurants .Western foods available.There is buffet in the evening.Highly recommend for family vacation.

Service given by assigned butler Wendy was very good. She was very helpful in resolving our issues on the rooming and other needs Location - being a resort it’s pretty far from the scenic UNESCO sites we wish to visit as it takes between 40minutes to 90 minutes to reach there. Faculties/amenities are quite complete catering for all ages in terms of activities. Beach was beautiful view with white fine sand

Travelling china can often be hard because of the language barrier. On arrival Intercontinental provided the contact (who also proactively reached out) of “Bella”. She was PHENOMENAL and just consistently went above and beyond to help us navigate our time at the hotel and Sanya in general, going to far as to help us get in contact and organise some of our island activities that we were struggling with due to the language barrier. Bella was a star, and the hotel’s help in providing that service was greatly appreciated.

We had a very nice stay at the hotel. The staff is friendly and especially Bella was very nice and helpful during our stay. She was always available and helped us immediately. The eggs Benedict at the breakfast are my favorite. We will definitely come again.

Well the only reason I won’t speak about the bad things I faced is the friendly staff They are really great

My manager “ELLA” contacted me a day before I arrived. She asked me how I was doing even before I left, how I was doing, and even after I came home from the hotel. It is very supportive to have someone who is interested in and helps me in a strange place. While I was in the hotel, I was so comfortable and handled the inconvenient situation well. I was happy enough to want to go again. The hotel is clean overall and easy to connect to the beach. The children had a happy vacation. My friend and I rested well Everyone find "ELLA" here, it's going to be the best trip ever👍🏻👍🏻❤️❤️

We booked a basic room at first, and when we arrive therw, Ella helped upgrade the room to a garden view room with outdoor recreation area! The original reservation did not include breakfast, but when I say I wanted to try the breakfast of this hotel, Ella was very enthusiastic to help us arrange it, thank you! She is sooo kind! 😊 The concierge helped us with our luggage from we got off the bus and guided us all the way to our rooms. More important, the room is really big, and the outdoor relaxation area and an open-air patio are also designed to be quite distinctive. The walls are high and secure, with no privacy concerns. indeed like the Internet said very holiday feeling! Anyway, I enjoy this experience, and thank you for the help of Ella. The next time, I will choose this hotel again.😊

Enjoyed my stay here. The staff are very friendly and helpful. The breakfast is decent with a good variety of options available. The rooms are spacious with comfortable beds.

Our stay here was perfect in every way. The breakfasts and dinners are abundant, room immaculately clean, the staff helpful and friendly. Special thanks to our butler Dora who made our holiday unforgettable! The bay is a great place for swimming and snorkeling.