Sunshine Resort Intime Sanya Reviews

Response from Property: Dear Guest,Thank you very much for taking the time to share such a wonderful stay experience. We are all deeply honored and touched to see your recognition of our hotel! Your love for the breakfast, your affirmation of the staff's service, and your delightful feedback on the suite upgrade have greatly encouraged us. Being able to create a beautiful vacation time for you is the happiest thing for us.Although you were the only British guest staying with us this time, our hotel has always been committed to providing the same attentive service to friends from all over the world. We look forward to welcoming more tourists from the UK and other countries in the future.Thank you again for your perfect rating, which is the greatest motivation for us! We have shared your praise with the team and are looking forward to meeting you again at the hotel in the near future, bringing you more surprises and beautiful memories! Wish you a happy life!

Response from Property: Dear Guests,Thank you very much for taking the precious time to share your stay experience. Your detailed feedback is extremely valuable to us.We are sincerely delighted to learn that you appreciate the hotel's advantage of direct access to the beach, as well as your recognition of the cleanliness of the swimming pool, the variety of breakfast options, and the convenient location. Providing you with a comfortable stay environment and a convenient travel experience is our goal. We are encouraged that our airport pickup service has been recognized by you, and we will continue to maintain this thoughtful service.At the same time, we have carefully recorded and reported your feedback on the bathroom odor, bathtub drainage issues, and the lack of self-service laundry facilities to the relevant departments. Regarding the bathroom issues, we will immediately arrange for maintenance and cleaning, and replace old facilities to ensure a more comfortable bathroom environment for subsequent guests. As for the self-service laundry service, we will also include it in the consideration of hotel facility optimization and strive to improve this service as soon as possible to meet the diverse needs of guests.Thank you again for your honest evaluation. We look forward to the opportunity to serve you again and bring you a more perfect stay experience!

Response from Property: Уважаемые гости, большое спасибо за то, что вы решили остановиться в Санья Иньтай Sunshine Hotel, но также искренне благодарите вас за любовь и признание, чтобы гости наслаждались прекрасным опытом пребывания является нашей обязанностью, мы очень рады получить ваше одобрение, в то же время мы также более мотивированы, чтобы двигаться вперед, надеясь, что у нас будет больше возможностей для вас!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at our hotel again and sharing your stay experience in such detail. We are deeply remorseful and self-reproachable for not meeting your expectations in this service, especially regarding the issues of staff communication and service awareness. We fully understand your feedback that "the hotel does not meet the five-star standard". Since its opening, the hotel has always attached great importance to hardware maintenance and environmental quality. The cleanliness of the courtyard, swimming pool and guest rooms is a basic service that we have long adhered to. However, there is indeed a lag in facility updates. Every year, the hotel conducts comprehensive and detailed maintenance on facilities and equipment on a regular basis. Also, the insufficient communication skills of the staff in English and Russian that you mentioned, as well as the unprofessional attitude that occurred during the reception process, are the core issues that we need to solve at this stage. We have established an investigation to verify the situation regarding the behavior of front desk staff who ignore guests' demands and mock communication requests, and have seriously criticized and trained the relevant responsible persons. In response to the situation where "a high proportion of intern employees and insufficient service experience", we will optimize the personnel structure, strengthen pre-job training (especially language skills and service awareness), and require all employees to wear their name tags properly and display their names to ensure that guests can clearly feedback problems. Avoid the recurrence of similar communication predicaments. At the same time, there are also cases where the tables are not cleared in a timely manner during breakfast time, exposing the loopholes in our catering operation and management. The catering department has adjusted the division of labor among personnel, increased the number of service staff during the breakfast peak hours, and formulated the "Table Cleaning Timeliness Standard" to ensure that guests can quickly obtain a clean dining area. Meanwhile, we will enhance the practical training for intern employees to improve service efficiency and initiative. Despite numerous problems, you are still willing to consider staying again. This tolerance is highly cherished by us. We are well aware that a "five-star experience" not only stems from hardware but also relies on warm and professional services. If you choose us again in the future, please contact us in advance. We will arrange an experienced service staff to connect with you and follow up on your check-in needs throughout the process, doing our best to make up for this regret. The sunshine and beaches of Sanya are always open to you. We will also take this feedback as an opportunity to comprehensively improve our service standards and look forward to winning your trust again with a brand-new look. Wish you and your mother good health and a smooth life. We look forward to bringing you a truly five-star vacation experience soon!

Response from Property: Dear customer, it is an honor to serve you again! We are delighted that our superior geographical location continues to attract you, which is also something we take pride in. We deeply apologize for the small regret caused by the outdated hotel facilities, but we always adhere to high standards of cleanliness to ensure that the room is clean and tidy, allowing you to stay at ease. Fortunately, this has been recognized by you. The professional service of the staff can satisfy you, and we are even more delighted. We are delighted to offer a rich buffet breakfast, attractive pool facilities, as well as a variety of short trips and hotel activities to add fun to your stay. We will continue to optimize and improve, and look forward to your next visit to have a more perfect experience. Thank you again for your choice and support!

Response from Property: Уважаемый гость! Спасибо, что выбрали наш курорт и поделились таким прекрасным впечатлением от проживания! Мы искренне рады, что вы с семьей провели здесь чудесное время. Ваше признание чистоты номеров, целостности оборудования, а также дружелюбного обслуживания сотрудников — это двигатель для нашего постоянного развития.Мы особенно рады, что завтрак удовлетворил ваши потребности в китайских и западных деликатесах. Наша кухонная команда постоянно работает над разнообразием и вкусом блюд, и ваше удовлетворение — лучшая мотивация для них.С нетерпением ждем вашего повторного визита. Тогда мы приготовимся еще более тщательно, чтобы ваше отпускное пребывание стало еще прекраснее! Желаем вам приятной жизни!

Response from Property: Dear guests, we really appreciate you taking the time to give us feedback on your experience at the hotel, and we deeply regret the inconvenience caused to you by the windows not closing and the description of the bathtub not meeting the reality, and what we need to improve in our work, and ask for your understanding. Regarding the window issue, we have promptly arranged for the engineering department to check and repair, so as to provide a more intimate and comfortable environment for each guest in the future; We have also synchronized with the relevant platforms to update the information, so as to avoid further misunderstandings with other guests. Your feedback is very valuable to us, and it can help us more accurately identify the problem, improve the quality of service. Although there are minor regrets about this check-in, we sincerely hope that we will have the opportunity to make amends, and hope that the next time you visit us, you will feel our improvement and have a more perfect experience.

Response from Property: Dear guest, hello!Thank you for choosing to stay and providing valuable feedback! We are pleased to receive your recognition of the hotel's location, breakfast quality, and staff service. We are committed to providing our guests with a comfortable seaside experience. Regarding the issue of slightly outdated guest room furniture, we have included it in our recent upgrade plan and will gradually renovate and maintain the furniture, while optimizing indoor facility configuration, striving to enhance living comfort while preserving the hotel's characteristics. Your suggestions are an important driving force for us to improve. We look forward to the opportunity to provide you with better services with a brand new look in the future. Welcome back!

Response from Property: Уважаемые гости, большое спасибо, что решили остановиться в Sanya Yintai Sunshine Hotel, мы придаем большое значение удовлетворенности гостей, ваша оценка имеет для нас большое значение. Ваше, безусловно, лучшее вознаграждение за наши неустанные усилия. Еще раз спасибо за оценку и поддержку. Если у вас есть другие потребности или вопросы, пожалуйста, свяжитесь с нами в любое время и с нетерпением ждем вашего следующего визита!

Response from Property: Dear guest, please allow me to express our deep apologies on behalf of Sunshine Resort Intime Sanya for the problems you encountered during your stay. We value every customer's feedback and sincerely thank you for choosing Sanya Intime Sunshine Resort Hotel and providing us with valuable feedback. Your sharing plays a crucial role in improving our service quality. Firstly, the hotel has been in operation for 20 years and is a nationally certified five-star hotel. Every year, the hotel conducts comprehensive and meticulous maintenance of its facilities and equipment. In order to provide guests with a comfortable stay, we will continue to strive to provide better services and facilities. At the same time, we always pay attention to the needs of every guest and do our best to solve any minor issues you may encounter during your stay. Secondly, due to frequent rain and rainstorm warning in Sanya recently. The hotel swimming pool will make minor adjustments based on weather conditions. We apologize for this. The hotel breakfast is a diverse variety of Chinese and Western style buffet breakfasts. We attach great importance to the breakfast issues you have reported and will immediately inform the relevant departments to make improvements. Regarding every valuable suggestion you have mentioned, we will share it with the hotel management to identify the shortcomings from a subtle perspective, maintain the good aspects, and improve the deficiencies. We always strive to create a perfect stay experience for our first guests, and we believe that you will have a brand new experience during your next stay. We sincerely invite you to come again!

Response from Property: Dear guests, Hello! Thank you for choosing Sunshine Resort Intime Sanya! It's a great honor to receive your sincere comments. "Meticulous service, personalized service" has always been the standard of our hotel service, and we take "customer first" as the purpose of our daily work to strictly abide by. Every employee of our company hopes to provide you with the most intimate service, so that you can have the most warm and comfortable stay experience. This is also the direction that every employee of our company has been striving for! Thank you for your trust, affirmation and support. The hotel will live up to this heavy room trust. It will require itself with higher standards and provide higher quality service for every guest! We sincerely look forward to and welcome you to stay in Sanya Yintai sunshine resort again. I wish you a happy life!

Response from Property: Уважаемые гости, мы придаем большое значение удовлетворенности гостей, и ваша оценка имеет для нас большое значение. Ваше, безусловно, лучшее вознаграждение за наши неустанные усилия. Еще раз спасибо за оценку и поддержку. Если у вас есть другие потребности или вопросы, пожалуйста, свяжитесь с нами в любое время и с нетерпением ждем вашего следующего визита!

Response from Property: Dear guest, thank you very much for choosing to stay at Sunshine Resort Intime Sanya. We attach great importance to guest satisfaction, and your evaluation is of great significance to us. Your affirmation is the best reward for our unremitting efforts. Thank you again for your evaluation and support. If you have any other needs or questions, please feel free to contact us. Looking forward to your next visit!

Response from Property: Dear guest, your satisfaction is our greatest pursuit. Our entire team is thrilled to provide you with such a perfect stay experience! The beautiful environment of the hotel is the result of our careful creation, and the friendly service of our employees is the philosophy we have always adhered to. Knowing that you will definitely come back, we can't wait to see you again! Next time you come, we will prepare more thoughtful surprises to make your next stay even more unforgettable than this one. We look forward to meeting you again and continuing our wonderful time together!