Grand Hyatt Hotels in Sanya

Grand Hyatt Sanya Haitang Bay: A Perfect Holiday Cured by Max's Thoughtful Service I have to give full marks to Grand Hyatt Sanya Haitang Bay and my personal butler, Max! A huge part of the joy from this vacation came from her. The hotel itself is stunning. As the first beachfront resort for Grand Hyatt in China, it beautifully blends traditional culture with modern design. Walking through the grounds feels like stepping into a tropical oasis, with lush flowers, plants, and trees everywhere you look. Our sea-view room offered incredibly expansive views, and the 180-degree ocean-view bathtub was perfect for photos. Soaking in it at night, listening to the sound of the waves, instantly melted away all fatigue. The three unique pools each offered different fun, and the 900-square-meter Camp Hyatt kept the kids entertained to no end. The direct access to 68 Food Street from the basement made dining and shopping super convenient. Breakfast had a rich variety, with a good balance of Chinese and Western options. But the most delightful surprise was the service from our butler, Max. From proactively adding us on WeChat after check-in to confirm our needs, to responding instantly to any questions we had during our stay, she was amazing. Every day, she delivered fresh fruit and delicious refreshments, thoughtfully sent us local activity guides, and even prepared a bubble bath for us in the evenings to wash away the day's tiredness. In short, the experience was fantastic, and we'll definitely stay here again. This vacation completely won me over with Max's professionalism and warmth. The luxury of the Grand Hyatt isn't just in its hardware, but in the service that permeates every detail. I'm already looking forward to my next visit and hope to meet Max again!