Casona Sforza

This place was so beautiful and peaceful. Their customer service was on point. The rooms were beautiful. The food was delicious the breakfast the best. The place is a little bit far from everywhere so if you wanna go to rest and not do anything, this is the perfect place to be at.

I had a mixed experience here overall but, on my last day, it became a truly horrible one. As I was preparing to check out, a staff member entered my room without knocking, completely unannounced while I was changing. In a conversation with Ivan, the manager, about this subject, he not only denied what happened (despite not being there himself), but also raised his voice and accused me of fabricating the experience to “take advantage” of the hotel. The initial experience made me very uncomfortable but I wanted to try and resolve it with management, but instead I was further ridiculed and left in tears. To say the customer service is abysmal would be a massive understatement. My other issues are listed below - everything else pales a bit in comparison but to summarize: - False advertising of room amenities: I booked the most expensive room on the property which was supposed to feature a “hot tub” and a bath tub. Neither of which could actually in practice be filled with hot water because of the size of the water heater. If you’re in a limited remote location, that’s fine, but don’t advertise a “hot tub” that quite literally can’t get hot. The room's advertised "hydromassage tub" also simply does not exist. - Also because of the size of the water heater, the shower did not remain hot for the duration of a shower - Disruptive noise: ongoing construction at very early hours in the morning is VERY loud. As well as voices from staff directly outside my room. noise travels a ton throughout the property - Uncommunicative, unhelpful staff: there is a ton of staff relative to the number of guests on the property but I still went long periods without anyone coming to take my drink or food orders and often had to flag them down. - Miscellaneous other maintenance issues: leaky air conditioning, broken safe, broken light switch - Cannot swim on the beach so had to take expensive taxis to get anywhere with ocean access. - Need taxis to get anywhere but the taxis are extremely unreliable, often taking up to 45 minutes to arrive at the hotel. - Sauna / cold plunge: I paid for a daily sauna / cold plunge service (which really is ridiculous that at a “resort” of this level that is an additional charge) and the hygiene was dubious at best. The cold plunge never seemed to be cleaned or the water refreshed when I went in. It also wasn’t actually kept cold if you go later in the day. - Bugs: this is more a factor of the remote location but the presence of bugs everywhere in the hotel, including the rooms, is staggering. I’m leaving with no less than 15 new bites despite using the bug spray provided. Overall this is definitively not a luxury resort. It looks nice on the surface but is not the relaxing oasis that it would have you believe.

Brilliant trendy Hotel. Amazing place for lazy days by the pool, walks on the beach and delicious lunches and dinners. The team were warm and incredibly friendly as they could not have been any better. The pool was great too. I didn’t want to leave!