Inn & Spa at Loretto

A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential. I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life. I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next. I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a "warm" temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the "happy medium". Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question. This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.

This beautiful high end resort has a warm welcome from the valet, front desk, waiters all the way up to management. Mr. Isaiah Melton’s personal touch making sure you the ultimate experience was very much appreciated. The amenities are top notched. The Living Room Bar area is a place to relax, enjoy a drink, listen to live music and ait in the cozy area with a kiva fireplace going. The beautiful pool, hot tub and personal cabanas are gorgeous! Make sure to try the white sangria. Love the proximity to the plaza!

I went to the salon to see an amazing hairdresser 💇🏻‍♀️ her name is Nicole Bacon. Nicole is very talented and extremely warm and friendly! She does a fantastic job with color and cuts! Nicole is a true artist and asset to The Salon @ Inn of Loretto! 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ for Nicole. I will continue to be her client for many years to come. YG

The spa was wonderful and relaxing - exactly what I was picturing for our spa day. I loved my massage with Colleen and would definitely return!

I stayed here with my friend for girls trip. I wish i read the negative reviews carefully and wish we had chosen another property to stay. The only good thing is the location. It ends there. The front desk was generally very unhelpful and nonchalant about everything. The hotel did not have a concierge and the people they didn't train to cover the front desk were not helpful at all with respect to recommendations on where to eat/ hike/ visit/ etc., The room SMELLED like MOLD. Rooms are DATED. our chair had a large hole in it. This is not at all what I would expect from a supposed 4 star hotel. It is NOT a 4 star hotel at all. We asked for late check out and it was low season. This is the only hotel that I have stayed at that wouldn't even honor one hour later. It was not a busy weekend. Finally, I left something behind and called to see if found. First person on day of check out was helpful but couldn't find the item. I called the following day and kept getting transferred to a voicemail or reservation desk. The lady at reservation desk (who stated she would not be able to help me with this) would not give me her name, would not transfer me to a manager and eventually hung up on me when i insisted to speak with someone!!! Incredibly unprofessional . I would not recommend staying here. Read the negative reviews here and other search engines.