Borgo San Quirico d'Orcia B&B - Capitano Collection

The good- excellent location, adorable town with excellent views, great food in the area, hotel restaurant and bar staff are nice and helpful, breakfast was good, service was ok. The bad- I know rooms in Europe are notoriously small but this is exceptionally tiny, especially the bathroom, and I’m petite, this is not horrible, but there were two leaks from the ceiling (we suppose) that drenched our clothes and my purse and everything inside my purse-we were out of the room on one occasion and sleeping on the other and found our things completely soaked. That was pretty awful but worst was a constant, unbearable loud buzzing sound every time we turned on the light or any electricity, we tried contacting the hotel to advise by phone and WhatsApp and received no response at all. When i informed them the next day at checkout, it felt they could care less. Would not recommend, and would not stay again.

Unfortunately, our experience at this hotel was far below any acceptable standard, especially considering the price we paid. The first impression was disappointing – although check-in was stated to begin at 4 PM, we arrived at 4:20 PM and the room still wasn't ready. We were met with bags of linens and a cleaner who had just started cleaning. We were only able to enter the room at 5:20 PM, without any prior notice of the delay. Had we known, we would have stayed longer in Florence instead of waiting around unnecessarily. After finally entering the room, I was met with another unpleasant surprise – the bathroom floor was wet from mopping, and I slipped the moment I stepped inside. Given everything that had already happened, this was the final straw. Additionally, while the parking is technically nearby, it is accessed via a flight of stairs, which is extremely impractical if you have luggage – as we did. This information was not provided, but it absolutely should have been, as it’s crucial for many guests. An even bigger issue was the shared space – a kitchen and dining area used by all guests, located directly outside the rooms. Nowhere in the accommodation description was it stated that the rooms are within a shared apartment. Had we known that, we never would have booked our stay here. You can constantly hear other guests literally sitting outside your door, which does not contribute to any sense of privacy or comfort. The room also lacked basic amenities such as a trash bin, aside from a small one in the bathroom. And as an “apology” for everything mentioned, we received a voucher for their shops – which were closed every time we tried to visit. In short, a lack of transparency and a complete disregard for the guests. A huge disappointment and a poor experience I wouldn’t wish on anyone. It’s a shame, because this accommodation could have had potential – if it were managed by someone with more professionalism and respect for their guests.

Really enjoyed all of the amenities and perks of being part of the capitano collection. The free drinks and the breakfast were a real nice touch.