Hotel Cumbres San Pedro de Atacama

We enjoyed our 3 nights stay, very nice rooms, nice facilities, great staff and service, good breakfast, highly recommended

Hotel Cumbres San Pedro de Atacama offers a peaceful and comfortable stay just outside the centre of town. The bed was exceptionally comfy, and the room was quiet which is exactly what you need after long days exploring the desert. The food was very good, with a different special menu each night, which kept things interesting. Normal milk would have been nice at breakfast and a wider variety of cereals. I was put off by the persistent requests for tips at every meal by one particular member of staff. On one occasion, after finishing a self-service breakfast, a staff member asked if we wanted tea or coffee as we were getting up to leave, and then asked for a tip – which felt inappropriate as she hadn’t been present for the entire breakfast. I considered marking the hotel down for this, but ultimately, sleep quality matters most to me, and in that regard, Cumbres delivered. An almost perfect five stars.

Perfect in every way. My family and I were delighted. Fran's service was sublime. Thank you for the love you showed me and my family. We'll be back.

1-An extra night was charged to the wrong card without any notice. Limit blocked. It was very difficult to get them to cancel. 2- Room service - no shampoo and no replacement. Dirty floor in the room. 3- It took over an hour to get the shampoo refilled after many requests. I had to wait an hour to take a shower and I was late for a trip. 4- I left a box at the reception to be put in my room at 6 am. When I got back at 1 pm, they hadn't put it in. I called many times to ask and only after an hour did I receive it. 5- There is often no one at the reception. No one answers the phone. 6- I asked to speak to the manager, but he wasn't there. I left my phone number. No one answered. 7- In the middle of the night I was woken up by a flash of light. After a while I realized that it was a flashlight pointing at my room, my bed. I called the reception in the early hours of the morning and no one answered. At 5 am I went to the reception and asked what was wrong. The receptionist, not really caring if he had scared me and woke me up, said it was the security guard without giving me any explanation as to why he would have done this 8- I went on a four-day tour and then returned, even without having checked out, I kept receiving emails asking me to pre-check in again 9- The shower in the room had intermittent water, cold water jets and very hot water jets without any control 10- TV without a smart TV nowadays in a hotel like this???? 11- Dirty and stained towels in the pool/spa area 12- Pools without maintenance, peeling and with flaws in the floor 13- Bathroom and changing room in the spa - broken shower, no soap in the dispenser and only cold water 14- Refusal to release a room 2 hours before when we returned from the tour without even checking availability 15- Once again, the manager was absent when I asked to speak to him. Even though they had my phone number, no contact was made. Does he even exist??? At the very least, he has no interest in understanding, assisting or resolving anything 16- poor breakfasts, very limited options

Quiet hotel with great facilities. Parking space are plenty, there are heated pool and sauna and also a spot to watch the stars. There is a complimentary shuttle to the main city area as well. In comparison to other hotels in the area this is a win.