Hacienda de Leal - BW Signature Collection

Location & Ambiance: The hotel is situated in a charming area near San Juan Bautista, with a spacious central courtyard featuring garlands and ambient lighting, ideal for relaxation. It is within walking distance of downtown, the Mission, and local restaurants.(based on 1 review)

Bottom line is that the staff here misled us about an event that was taking place at the hotel during our stay. The hotel said nothing about an event when we booked our stay, nor did they email us to let us know before we arrived so we could have made other arrangements. When we checked in, the front desk staff told us that there was a "small event" taking place in the courtyard and that it would be over by 10pm. What they didn't say is that from 8-10pm there would be amplified, 100+ decibel live music being played in the courtyard where all the rooms face towards. Even with our door closed it felt as if there was a concert being played outside our room, because there was. If someone were traveling here with small children it would have been a disaster. To not own up to hosting an extraordinarily loud concert until well into the evening is blatantly dishonest, completely overshadowing the rest of the experience of staying here.

This was the worst experience I had at a BW hotel. This hotel is old, unkept, rooms and showers are moldy, there was a lot of noise, construction and otherwise, malfunctioning toilet, AC not working, scary shower with broken soap dispensers, and very rude staff, indifferent to all customers requests and very dismissive if you ask for any help. The young lady at the breakfast today was acted like I was asking for the moon when I asked her for hot water. The breakfast was truly terrible. Only one jug of coffee that tasted like piss, stale bagels (could not toast them no matter how much I tried the toaster would only warm them up), instant oatmeal, kid sized juices boxes, sour milk, only one type of non fat yogurt, cardboard like eggs and sausage, everything cold and nasty. I was not expecting this kind of breakfast from "BW Signature Collection." What a joke!