Residence Inn San Jose Campbell

Left after 1 night.. booked and prepaid for 6. Horrible.. dated..not well cleaned...bug bitten. Soooooo lower than Marriot standard. One upshot..well intended, courteous staff. I returned from Tanzania the day before. Accondations 100% better in this developing country.

I never have high expectations when staying at any property in Silicon Valley, and I definitely did not anticipate a luxurious experience at a Residence Inn. However, it mostly served its purpose and there were no major complaints (although I wouldn't go out of my way in giving out heaps of praise, either.) We had no choice but to stay here. We had 3 separate extended stays over the past few months - our house nearby has been in the process of being remodeled, and the Residence Inn Campbell was in close proximity to our home and it was reasonably priced (by Bay Area standards, at least.) We chose the 2-storey, 2 bedroom loft, and was the right choice. It offered plenty of space, and given that it was located on the upper floor, we did not have anyone above us - this can be an issue with cheaper properties that have paper-thin walls, and we weren't about to find out if we could hear footsteps of our upstairs neighbors. The rooms were showing their age, but were not dirty or poorly maintained; my wife is a clean freak and I didn't hear her complain, so if it works for her, it works for me! While there is free breakfast, the selection is extremely limited, and after one visit we didn't bother going back, except for a cup of coffee or a banana to go. That's all I have to say about this particular Residence Inn. It's far from being the best one in the Marriott system, but it was close to our house, and did the job. We would not go out of our way to stay here again; however, for others in a similar situation I would not discourage them from considering this property as an option.

Charging $150 for a pet fee (ONE NIGHT) seems unreasonable. The $150 is MORE than it would have been to stay the night if we had not used points. This feels like Motel 6 but with Marriott prices. Even with status we were not offered an upgrade even on a Sunday evening.

We were first here in 2019 due to a wildfire evacuation and they take pets. Three years later we're back due to power outage. Frankly, the place is as tired and run down as it was then. The room is spacious enough, but it's poorly maintained. This rooms flaws: light out in kitchen, front door that sticks, rod in closet broken, leaky kitchen sink faucet. Nothing horrible, but just not that nice. Next time I'll look for a different pet friendly establishment.

Maybe this was a "Top Hotel" once, (as described on the website). The list of problems with our room: Carpets stained with pet urine, chair scratched up, presumably by a cat, dirty fridge, filthy bathroom floor vent and kickboards, bath drain clogged with long dark hair, dripping faucets. (SEE PICS) On arrival we noticed that the room had a funky odor, and the A/C was not working properly. We dropped our cases off in the room, and went to reception to ask about the smell and report the A/C. The duty Manager, Lisa offered to go and spray the room with air freshener, or alternately, open the windows. We left the property for a few hours and upon our return, we found the windows cracked open and the A/C turned off. I went back to reception with a video of us attempting to reset the A/C - the programing had failed. I was told again to give it time to re-set. By 9:30pm the problem was not resolved, and we spent a miserable night with the windows open. In the light of day, we could see how dirty the room was. We were moved to another room, which while a great improvement was worn and in need of updating. We had breakfast around 7:30 each morning. The 'HOT' breakfast consisted of a toasted English muffin sausage sandwich that was rock hard, yogurts in a dish of ice and a small selection of bagels, muffins, cereal and bananas. I never saw more than 6 of any these items available at one time. No preserves at all. There is a toaster. On Sunday the dining room is closed, so it is a bagged bagel with cream cheese! Oh, and they don't trust the guests with the toaster on Sunday. It was put away and I was told I had to go back to my room if I wanted my bagged bagel toasted. Marriott sent my observations to management at the hotel, but I have little hope that it will make any difference to the way this hotel is run.