Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities7.4
Service8.0
Cleanliness8.2
Filter by:
Sort by:
All reviews(53)
Positive reviews(50)
Reviews with photos/video(12)
Great location(24)
Clean and tidy(13)
Awesome stay(9)
Friendly staff(9)
Small room size(7)
Easy to get around(5)
Perfect for business trips(4)
Negative reviews(3)
Pongsawat P
Deluxe Two Double Room
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Mar 26, 2025
All Good, Good Location good sleep , extended stay for 4 nights
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Couples
3 review
8.0/10
Very Good
Posted on Nov 8, 2024
I like the hot water, tea, coffee, cookies, apples and popcorn supplies at the lobby. Hotel prepared champagne for my birthday but I was given a wrong room initially. Location is convenient but noisy, due to protests going on at the nearby hotels. They start early morning and end late at night. Room size is decent, we got a queen bed and it was soft. The toilet bowl position is very close to the toilet door and the wall. The room might not be ok for elderly or ppl with disabilities as there is only bath tub in the toilet.
Guest User
Deluxe Two Double Room
Stayed in Feb 2025
Couples
1 review
9.0/10
Great
Posted on Mar 23, 2025
Very good !
It was in a good location for sightseeing, very fast, a little small but the facilities were very clean and satisfactory.
Vilia
Deluxe Queen Room
Stayed in Nov 2023
Solo travelers
2 review
10.0/10
Outstanding
Posted on Jan 6, 2024
I love the location, it is so close to Union Square, with restaurants and Bank of America only walking distances away. Macy's and other stores are also very close and Chinatown only 15 minutes walking if you want to look for Chinese food.
I also feel safe while staying here because the neighborhood is secure (of course you also need to stay alert & careful).
Xiao
Deluxe Queen Room
Stayed in May 2024
Business travelers
16 review
8.5/10
Very Good
Posted on Jun 23, 2024
The hotel is situated in downtown San Francisco. It is conveniently located.
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
1 review
9.0/10
Great
Posted on Feb 2, 2025
It is a wonderful experience.
Marco1981
Deluxe Queen Room
Stayed in Mar 2024
Family
31 review
8.5/10
Very Good
Posted on Jun 16, 2024
Very good location! Easy to access the subway station. Will book again!
star...
Deluxe Two Double Room
Stayed in Aug 2023
Travel with friends
2 review
8.5/10
Very Good
Posted on Sep 18, 2023
Location is great, very convenient ,close to most of the attractions
Jiho
Deluxe Queen Room
Stayed in Mar 2023
Travel with friends
10 review
8.5/10
Very Good
Posted on May 2, 2023
The location was really nice and the room was clean. But the heater didn't work so it was quite cold.
Anonymous User
Deluxe Queen Room
Stayed in Dec 2022
Couples
19 review
10.0/10
Outstanding
Posted on Jan 27, 2023
Hotel nearby Union Square and there are supermarket nearby. Also near to Chinatown and the tourist attraction
Eric
Deluxe Two Double Room
Stayed in Oct 2022
Family
4 review
8.5/10
Very Good
Posted on Dec 16, 2022
Good hotel central location, room a bit cramped.
Dawrie
Deluxe Queen Room
Stayed in Mar 2023
Couples
2 review
10.0/10
Outstanding
Posted on Apr 13, 2023
Best hotel to stay in!
Guest User
Deluxe Two Double Room
Stayed in Nov 2024
Family
1 review
9.0/10
Great
Posted on Dec 25, 2024
The location is great! It's right in the middle of downtown San Francisco. Since it was Christmas season, the Christmas lights at Macy's and Union Square were wonderful, so I enjoyed walking around there many times. You can also get on the cable car and the bus of the same series, which I've always wanted to see, right in front of the hotel.
As for facilities, there is a hair dryer in the room. There was also a large closet, which was helpful since I stayed for several nights. The refrigerator in the room was also good and cold.
There were also fresh apples, mojito water, and cookies in the lobby, which you could eat at any time. I bit into the apples with the skin on, but they were quite delicious. The cookies were very delicious, so I was happy that the type changed every time I went to get them.
The front desk and lobby were small, and I liked the relaxing atmosphere, like a living room in the good old days of America.
Behind it was a cafe corner, where coffee (decaf is also available), black tea, and herbal tea bags were available in abundance.
There was also a water server (hot and cold), so I was able to enjoy cup noodles and other things. There was also a microwave there, so I was able to enjoy the instant curry I brought with me!
The only drawback is that the beds are very high. I'm over 170cm tall, but the height of the vaulting horse is too high (it feels like it's about 80cm).
Other than that, the staff and customers were very friendly and I felt at ease, so I'll definitely use it again next time I go to San Francisco.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Solo travelers
11 review
9.0/10
Great
Posted on Nov 7, 2024
The location of the hotel is very convenient, right next to Union Square, and it is easy to go there. There are fruits, biscuits, coffee and hot tea available in the lobby of the hotel, which is very considerate. It would be better if the room provides a hot water kettle.
Original TextTranslated by Google
Guest User
Standard Room, 2 Twin Beds
Stayed in Jul 2024
Couples
3 review
6.0/10
Posted on Oct 2, 2024
The room is really small, the facilities are good, it is a very old hotel.
The only bad thing is that we parked in the nearby square parking lot for $88. There are trams in the city, but it feels unsafe at night. Go out less at night