Hotel Iris - Mission Valley-San Diego Zoo-SeaWorld

Location: Many users mentioned a great location. Some also noted a relaxing jacuzzi tub, exceptional cleanliness, presence of a coffee and tea room, clean beds, good water pressure, and working AC and TV(based on 1 review)

I stayed here for one night For work purposes. I highly reread it and wish I would’ve just slept in my car! The issue started shortly after midnight when the room next to me room 231 has someone at the door banging and knocking constantly nonstop… When I tried to peek through the curtains, I noticed they were not your typical Hotel clientele. From your physical appearance, it was obvious that they were somehow transitional, but definitely on *****. I called the front desk between midnight and 4 AM asking them to please do something about it as I did not want to step out of my door and ask myself because I didn’t feel safe. Each time the front desk agent told me he would do something about it, but it never stopped. The last time I called the front desk I asked if I could be moved rooms and I was told that was not possible. Then I wake up and I try to get myself together and leave as soon as possible but upon doing so I discovered that there are cockroaches crawling everywhere, which I am posting photos of. When I went to check out and brought the key to the desk, I asked to speak to a manager, who was there her name is Yesenia. Yesenia, I don’t know how you got your job Because your customer service skills were as good as that of a 16-year-old who is just learning… you told me you would call me back by the end of the day. It is now a week later and I have called the hotel five times left my information not once have you returned my call not even calling me and saying please be patient. I’m working on it nothing. Once I got home, I left my bag in my vehicle. I had to go to the store and get a fogger and fog my car with my bag open because I didn’t want to risk the chance of bringing any pest into my home. Cleanliness and customer service are at the base to any hotel, regardless of how many stars they have… DO NOT STAY HERE!

The images provided of this hotel are very misleading. The property smells like urine and cigarette smoke. The room we were given smelt like a previous smokers room, felt humid and looked like it was given a landlord special. The entry door looked like it could easily be broken open. There were a lot of odd people walking around the parking lot and most of them were chain smoking inside and outside of hotel rooms. It’s a small sketchy-people-filled hotel in the middle of a bunch of well known chain hotels. Not the best place to stay in San Diego if you have small children and family members with asthma. They wouldn’t refund us for our stay when we decided to take our business elsewhere due to these reasons. You’re better off sticking with a well-known hotel chain and paying more per night if you prefer to breathe well and feel safe sleeping at night.