Kona Kai Resort & Spa, a Noble House Resort

A beautiful resort in a beautiful location. A lovely patio outside of our room. Private beaches all around us with nightly fire pits. And an amazing restaurant and the best bar!! The bar manager & bartender made our stay even better. Thank you Kona Kai

Awesome stay!! 10/10!! Absolutely beautiful resort, beautiful room! And a stunning view! Resort amenities were amazing as well! We will be back for sure!

Kona Kai was wonderful. Welcoming staff, gorgeous views, and our room was like a home away from home. The nightly bonfires are a must!!! The resort is in a great location where you can see many sailboats and wildlife (birds, seals, etc) along with easy walking paths along the water. We will be back!!

We walked in and were instructed to use the self service machine to check in, which didn’t tell us which building we were in so we assumed it was 2 since it started with 2. We then searched building 2, after no luck, we went to building one and the lobby told us that’s the building we’re in. We had 3 suitcases and were told there’s no elevator. After lugging our suitcases up the stairs, we walked into a room decorated for someone else with a cheeseboard and champagne. We called back to the desk after walking into someone else’s room and they told us to come back to the lobby. (We asked if we could know where the room is so we didn’t have to lug luggage back and forth and they were not helpful at all.) Once we got our new room, we walked into a room that looked nothing like the pictures. It also definitely was not the deluxe room we booked. The fake central AC on the wall should have been the first sign. The box unit AC was not on, so the room was boiling. Not to mention, the wallpaper peeling off the walls, moth holes in the curtains, headboards falling off beds, crusty old outdated furniture, and a single wall of cute wallpaper they use to market the place. The bathroom was extremely outdated and small. The toilet randomly starts running and there’s only one tiny sink. Absolutely no counter space. The resort is gorgeous, with less than helpful staff all around. There were no towels at the pool, so we had to ask a pool boy where to go and he led us to the fitness center. The fitness center then gave us 3 towels and said they’re still doing laundry so that’s all they had. We took the towels and headed toward the adult pool, only to realize we had to also get wristbands from the fitness center, so we walked back. We ordered drinks from the pool QR then checked with the bartender after 30 mins and they said not to use to QR since it disappears in their system. They were not apologetic, more so scolding us for doing something wrong. When we went to check out, the tv check out said unavailable. Then we used the self service checkout, which said “unable to check out”. Then we finally were able to check out with the front desk. Would absolutely not come back here unless it was with a day pass. Do not waste your money or your points.

switched from another hotel to stay here and it was the best choice. location and amenities were perfect, we had a great time and will visit again for sure