The Westin San Diego Gaslamp Quarter

The hotel was in a great location in downtown and walking distance from all tourist attractions. Very convenient to many eateries. Tha staff at the hotel were excellent and very helpful with a smile all the time.

Very nice

I had an amazing stay. Lexly welcomed me and recognized my Platinum Status and upgraded me to a Premium Room with Partial Bay view. Her smile was contagious and stayed with me my entire stay. Suzanne was so warm and inviting while explaining the 2 Hour Harbour Tour that was absolutely fabulous. I will definitely come back to stay at this property.

Headlines: Valet crashed my car and now 2 months later haven't paid for the repair. Room not ready at check-in. When we did get room it smelled of cigarette smoke and had dirty sheets. Recently we had a really disappointing stay at the Westin Gaslamp. We've been coming to this hotel once a year for the past 4 years and this was by far the worst experience we've had at this hotel, or any hotel. It started when we showed up after check-in time and there were no rooms ready for us. We were going to a baseball game so we stored our luggage with the bellhop. When we got back from the game, late at night with our kid, our room was ready but when we got into it the room smelled strongly of cigarettes. We complained to the front desk but they said the hotel was full and they couldn't change our room. Then we I got into bed I noticed dirty marks on the white sheets. Gross. BUT THE WORST PART - when I got my car back in the morning the had smashed my side view mirror into a pillar in the parking lot. They brought the car out and admitted to it right away and apologized (mind you, the car was 3 days old!) but I was pissed. So then they say they will pay to have it fixed but it's now been 2 months and they still haven't taken care of it. I've been following up weekly and they either don't respond or take a long time to respond and I'm left waiting for them to pay for it. Extremely frustrating. I will not be staying in this hotel next year for our annual San Diego trip. Be warned!