Hilton San Diego Airport/Harbor Island Reviews

good view

1.The front desk lady at this hotel truly gave me a rude awakening. When I first arrived and queued up to check in, there was a white customer ahead of me, so I waited patiently behind them. After a while, the white customer gathered their belongings and stepped aside, leaving the front desk lady free to assist. I hadn’t overheard where their conversation was when I walked in, but since the conversation seemed to have paused and the white customer had stepped away, I assumed they were finished. I stepped forward and told her I’d like to check in. To my shock, the front desk lady reacted as if I had personally insulted her. Her face twisted with fury, and she angrily shouted at me, "Didn’t you see that the white customer was here first?" Her outburst was so dramatic that it even startled the white customer and the other guests checking in nearby. Embarrassed, I quickly apologized, thinking perhaps she simply had a bad temper. She didn’t even give me a chance to explain—though frankly, no explanation should have been necessary. This was clearly a misunderstanding, as I had already been waiting in line for a while and she was fully aware of it. What surprised me even more was how drastically her attitude changed when I was assisted by another staff member. Her tone when addressing white customers immediately softened—she was suddenly gentle, polite, and even laughing with them. I don’t think this behavior is normal, especially considering that this lady herself is a minority. Moreover, none of the hotel staff made any effort to de-escalate the situation or explain anything to me. I’ve stayed at Hilton hotels in seven different countries, and this is the first time I’ve encountered such unreasonable hostility from one minority toward another, paired with such a lack of even basic courtesy to strangers. What’s worse, this whole situation was rooted in a misunderstanding between me and the white customer, but her impatience and anger escalated it unnecessarily. I don’t believe her anger was truly about me "cutting in line", because I had already been waiting and only stepped forward after the white customer stepped aside, and it made our eyes contact. Her anger seemed to stem from her instinct to defend her white customers, even though the white customer, like me, hadn’t even had a chance to speak a single word. 2.By the way, the hotel said that there is an airport shuttle bus, but I waited for dozens of shuttle buses at the airport for an hour, and I didn't see any Hilton cars, and there was no exclusive hotel guide or sign, and no one answered the phone for consultation. Naturally, when checking in, no one told me how to take the bus - the location of this hotel is so weird that although it looks very close to the airport, there is actually no public transportation other than the shuttle bus that allows you to get to the airport except walking for 2 miles.

Good location but the hotel is very dated. The air conditioner is extremely noisy that we couldn't sleep with it. We have to turn it off. I think it requires some repair since there was shaking noise.

I had no choice but to book a room with two king-size beds. Is this a configuration for some situation? Well, the facilities are good, standard Hilton style. There is a small balcony outside the house, with tables and chairs where you can enjoy a beer while watching the sea. The best thing is that you can go out to the beach. I rarely exercise, but I can't let this beautiful scenery go to waste. I get up early and jog along the beach, watching fish swimming close to the shore to find food, watching seabirds swooping down from the sky, watching warships resting in the harbor in the distance, watching the blue sky and white clouds kissing the spring breeze, watching the fisherman swinging his rod tirelessly, excitedly catching a small fish but happily releasing it, just to let it grow up and come back. At night, you can walk to the end of the right side of the road. A seafood restaurant on the second-floor platform allows you to enjoy delicious food while looking at the stars and the sea under the warm gas lamp. It is an airport hotel and a resort hotel.

A very considerate hotel with a good environment and many delicious foods around. A short walk to the west will bring you to a very good hotel with good seafood and nice scenery.

The hotel is located on a peninsula, with the bay front and back, and the scenery is beautiful. It is a few kilometers away from downtown, so it is convenient to drive to shopping and eating. There is a parking lot downstairs for 30 knives a day. The front desk service attitude is very good, and the check-in is very fast. The room facilities are a bit old, and there is a small balcony with a sea view. The bathroom is generally clean, but a cockroach was found in the bathroom.