The Springs Resort & Spa at Arenal

Great service, hotel went above and beyond to make us comfortable.

The resort met all our expectations. The service was exceptional and very personable. They always remembered us and wished us a happy anniversary in the restaurants and the spa. We will definitely return in the future.

We recently spent two days at the Springs utilizing day passes. We couldn't quite afford to actually stay at the hotel but the day passes really did the trick! If we could justify spending that much money for a room we would stay here in a second! The place is absolutely beautiful, service top notch, food great, and the views.... I should say we normally stay at Hyatt, Marriott and other standard hotel brands. We like full service hotels but do not usually stay at Four Seasons, etc.... So to us this place was over the top! The property is remote, 15 minutes outside of town, but tucked away in an amazingly beautiful spot (and I am not one who normally appreciates natural beauty). You enter through a guard gate and they were pretty good at checking our credentials to get in. One slight slip was we pulled up to the valet, not considering that self parking was even an option, and the valet took several minutes to get out there to help us (there were none when we arrived around 10am on a Saturday) and basically used words and/or facial expressions to indicate we should self park. We normally valet at hotels so this was odd but one of the only slipups and was minor. We took his suggestion and self parked which was maybe 100 feet away so not a big deal... although later it was POURING RAIN when I had to go get the car. Anyway, went inside, checked in, got our wristbands, were given a map and off we went! First stop, after the well appointed locker area, was the main swimup bar/restaurant. We had a couple drinks, swam in the pool, and before we knew it was lunch time. The nice thing is at this bar they had menus from multiple restaurants on property so the variety was much more extensive than a normal bar menu. We ordered a variety of Costa Rican and Mexican foods and all was good. The bartenders were excellent btw! I'd say our favorite was Anthony. My wife would have been happy if he had asked our college age daughter out, right there on the spot, as he was a cute kid. Props to Anthony for smiling a lot and being very efficient with everything we asked both days! After all that we headed onto the bus (an old rickity school bus) for the 5 minute ride downhill (way down) to the river. That is where another bar is, natural hot springs, horses, rock climbing and the river rafting. We did the river rafting. For day pass users we had to pay $50 or so and it was well worth it. The guys on there were super-helpful and friendly in getting us down the river. Everybody enjoyed it! It's not difficult rafting but I wouldn't put my 80 year old mother in law out there. After that I sat on the river's edge for a while, sipping a beer, and chillin'. A GREAT atmosphere to just relax. There were not a lot of people. The rainy season probably has less people than other times of the year I assume. We got back into the pool, at our favorite swimup bar, for dinner. Another great meal from a variety of restaurants. Service was as attentive as it ever is in CR! It start

We had an absolute amazing time and experience at The Springs. Cannot wait to return!! The grounds are gorgeous and the staff could not be more helpful, kind, caring and friendly. Bayron and Tony were some of our favorite people there. Highly recommend this VERY special place.

This place is so amazing! Although it is pricier, it has so many different attractions such as white-water rafting, something we've never experienced before and even horseback riding through different terrains. The hotel is massive, and there are many hot springs and heated pools close to where we were staying. For the food, I would say that it was ok. It didn't exceed our expectations, but that was ok, the ambience made up for it. The staff were amazing and super friendly, accommodating us into whatever we wanted and helping us when we had issues. It was beautifully located, and it was one of the best memories we've made as a family :). We would definitely go again, and it was worth the price, for sure.