JW Marriott San Antonio Hill Country Resort & Spa

Cleanliness and Safety: Many guests frequently praised the hotel for being exceptionally clean and safe, making it particularly attractive for families.

The JW Marriott provided the perfect summer vacation for my family of 5. The room was impeccably clean. Anytime we requested anything, towels, a roll away bed, extra toiletries…we were met with fast and friendly service. My kids loved doing the scavenger hunt and eating s’mores. Pizza at Fiamme was a delicious treat. The pools, lazy river, and slides were perfect entertainment for my kiddos. My husband and I enjoyed them too. Every single employee that we encountered was super kind and quick to meet our needs. I can’t say enough wonderful things about our experience at this resort. My kids are already asking when we can come back. I saw several comments about surprise fees. My reply to that is: download the Marriott bonvoy app and do some research. It’s not hard to read and prepare for everything you will be charged for. I would say the service we were met with well warranted the amount we paid. Thank You SATX JW Marriott!

Here for a conference. Arrived at midnight after 13 hours of flying. Was told room I booked - King wasn't available. Too tired to care. Trekked - 10 minutes with luggage and door wouldn't open. Walked back to front desk. Much fretting and popping into a back room (manager?). Profuse apologies. Given another room. This time door worked. You pay $3 for upgraded wifi (necessary for zoom). Signal drops 1-5x per hr. Other hotel guests at the conference noticed this. Also even if Bonvoy, the second day when logging on, it wanted to charge me $17.95; for the same internet. Therefor held off and hotspotted off 1 bar. Eventually when I checked with the front desk later, they said "Oh we should have told you, just ignore it." Conference center is okay. Large ballrooms subdivide but really astoundingly poor signage to figure out which room was "Grand Oak N-P" or which was Grand Oak C-D, etc... It was not linear as you would expect and hard to find signs for many of them. AV staff (not sure if they were hotel or outside company) vaguely helpful but could also be a bit surly. However hotel waitstaff cleaning things up and setting things up were consistently very nice and polite. Room service staff was also very nice and polite. Whoever runs that division should possibly get a promotion. Room service food was okay. Burger actually quite decent except the bun which was cheap and crumbly. Club Sandwich okay but with thick Texas bread; as it is three slices of bread that you can't separate, your bite of food was full of bread. Fruit not ripe but it is November. No real vegetarian options other than salad - I realize this is Texas but this is a national/international conference and a decent number of attendees are veg; And there are 4-5 restuarants but apparently very few veg options, so they got uber eats after getting sick of pizza. Water park is well designed for kids. Saw some people locked in at night climbing over the fence to get out - apparently they had walked in and were in the hot tub and had to build a ladder with chairs to get over the gate. So night swimmers beware.... The whole thing is sort of corporate/soul-less but maybe if you live locally, it possibly feels more fabulous. Would maybe be a good stopover for a family, or you were keen on golf, but would definitely not come to a conference here again unless at gunpoint. Other rooms might be better, but don't depend on wifi for zoom or other work that needs a consistent signal. No single event was catastrophic. Staff were fine or (food related staff) quite good. But one thing after another was tedious. And the experience overall did not spark joy.