Ascott Waterplace Surabaya

Ascott Waterplace Surabaya Reviews

Ascott Waterplace Surabaya

Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, Sambikerep, Surabaya, East Java, 60126, IndonesiaSee Hotel Details
Ascott Waterplace Surabaya
Ascott Waterplace SurabayaAscott Waterplace SurabayaAscott Waterplace Surabaya
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.3/10
Great
78 review
Verified reviews
Location9.4
Amenities9.5
Service9.2
Cleanliness9.2
Filter by:
Sort by:
All reviews(78)
Positive reviews(78)
Reviews with photos/video(20)
Awesome stay(18)
Great service(18)
Awesome rooms(12)
Clean and tidy(10)
Near shopping area(8)
Convenient for shopping(8)
Awesome amenities(5)
Anonymous User
One Bedroom Executive Apartment
Stayed in Jun 2025
Business traveler
6 review
8.0/10
Very Good
Posted on Jul 11, 2025
Room spacious and clean, Staff were friendly and helpful, security is good 👍🏻, location near to mall, eatery and easy access.
Response from Property: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Guest User
One Bedroom Executive Apartment
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 9, 2025
Our trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need. The service apartment is spacious and clean. Thanks for a wonderful stay.
Response from Property: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
glassbox
One Bedroom Deluxe Apartment
Stayed in May 2025
Business traveler
108 review
10/10
Outstanding
Posted on Jun 21, 2025
First time and was pleasantly surprised. The rooms was well stocked with amenities including detergent foe the washing machine. Will come back.
Response from Property: Dear Geri,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Guest User
One Bedroom Deluxe Apartment
Stayed in Nov 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Dec 31, 2024
Service was awesome , the staff are all warm and respectful. Location is also very good
Response from Property: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Hendra Yohanes
Two Bedroom Deluxe Apartment
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 1, 2025
Very good and comfortable hotel
Response from Property: Dear Mr. Hendra Yohanes,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
novillaangelinna
Two Bedroom Executive Apartment
Stayed in May 2025
Business traveler
18 review
10/10
Outstanding
Posted on Jul 7, 2025
will recommend this place!
Response from Property: Dear Ms. Novillaangelinna,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Guest User
One Bedroom Deluxe Apartment
Stayed in Mar 2024
Family
14 review
7.5/10
Posted on Apr 28, 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Guest User
One Bedroom Executive Apartment
Stayed in Mar 2024
Family
4 review
9.5/10
Amazing
Posted on Apr 15, 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
One Bedroom Deluxe Apartment
Stayed in Feb 2024
Business traveler
9 review
10/10
Outstanding
Posted on Apr 3, 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Response from Property: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
One Bedroom Deluxe Apartment
Stayed in Jan 2024
Family
6 review
9.5/10
Amazing
Posted on Feb 6, 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Response from Property: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
Three Bedroom Executive Apartment
Stayed in Dec 2023
Family
12 review
7.5/10
Posted on Apr 24, 2024
the management nto friendly at all they talk badly dont give any solution
Response from Property: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
One Bedroom Deluxe Apartment
Stayed in Jan 2023
Traveling with friends
62 review
8.5/10
Very Good
Posted on Mar 3, 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Response from Property: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Guest User
One Bedroom Executive Apartment
Stayed in Mar 2023
Family
2 review
8.0/10
Very Good
Posted on May 18, 2023
good place, good service 👏
Response from Property: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Guest User
One Bedroom Executive Apartment
Stayed in Jan 2024
Business traveler
2 review
10/10
Outstanding
Posted on Apr 26, 2024
Nice place and nesr to many places
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
One Bedroom Deluxe Apartment
Stayed in Jun 2023
Couple
4 review
8.0/10
Very Good
Posted on Jul 22, 2023
Everything was fine, if room service is provided will be better
Response from Property: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager