Ascott Waterplace Surabaya
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1 night
1 room, 2 adults, 0 children
All properties in Sambikerep
Ascott Waterplace Surabaya
No.3 of Premium Hotels in Surabaya
Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, 60126 Sambikerep, Surabaya, East Java, Indonesia
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We Price Match
Last booked 33 mins ago
Highlights
Free parking
Delicious breakfast
Lots to doAmenities
Golf course
Outdoor swimming pool
Executive lounge
Gym
Public parkingFree
Priority airport pick-up
Car rentals
Bar
All amenities
Property Description
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
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9.3/10
Great location, amenities, and service. Excellent!
All 86 reviews
Surroundings
Airport: Juanda International Airport
(23.6 km)
Train: Tandes
(6.0 km)
Train: Stasiun Kandangan
(8.8 km)
Landmarks: Surabaya Convention Center (SCC)
(<100m)
Landmarks: Amazone - PTC Surabaya
(160m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
One Bedroom Penthouse
1 King bed
112m² | Floor: 33
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
12
Two Bedroom Executive Apartment
1 Queen bed and 1 King bed
100m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
11
One Bedroom Deluxe Apartment
1 King bed
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
9
One Bedroom Executive Apartment
1 King bed
53m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
17
Two Bedroom Deluxe Apartment
2 Single bed and 1 King bed
90m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
19
Three Bedroom Executive Apartment
2 Single bed and 1 Queen bed and 1 King bed
113m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
Hide Room Types
Guest Reviews
9.3/10
Great
86 reviews
Verified Reviews- Cleanliness9.2
- Amenities9.2
- Location9.6
- Service9.1
Average for similar properties in Sambikerep
AI Summary
The accommodation provides simple, spacious, and clean rooms with excellent service and convenient location near major amenities. Guests appreciate the hearty breakfast and spacious, cozy rooms suitable for families.
Andre
September 11, 2025
Pelayanan cukup lambat secara menyeluruh oke
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Intan
September 10, 2025
Pretty nice apartment set up , very convenience. It’s located across one of the biggest mall in Surabaya , can’t complaint.
One of the downside is they don’t offer slippers, the bathrooms have strong sewage smell , other than that it’s very nice.
Huangpujiangzaitaomoyuguai
September 3, 2025
非常好，服務人員非常好，設施非常好，地理位置非常好，旁邊就是商場&海底撈，非常非常非常優秀的雅詩閣，家一樣的感覺
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Feizhuanyesheyingshi
August 19, 2025
很好的公寓，對面就是商場吃喝玩樂很方便
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Guest User
August 18, 2025
Sarapannya enak.kamar luas dan bersih,perlengkapN dapur komplit
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Guest User
August 11, 2025
Fasilitas lengkap, anak anak suka. Hotel bersih. Pelayan ramah ramah
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Guest User
July 31, 2025
Great location, amenities, and service. Excellent!
Original TextTranslation provided by Google
Anonymous User
July 30, 2025
Lokasi dekat mall dan tempat yg nyaman dg harga masuk akal..tks
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Services & Amenities
Most popular amenities
Golf course
Off-site
Outdoor swimming pool
Executive lounge
Gym
Public parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Nightclub
Restaurant
Taxi booking service
Airport shuttle drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Secretarial services
Children's pool
Playground
Water park
Additional charge
Water slide
Kids' club
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Free
Outdoor swimming pool
Gym
Bar
Restaurant
Conference room
Multi-function room
Playground
Water park
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Limited parking spaces Reservation needed.
Public parking
Free
Transportation
Taxi booking service
Car rentals
Station drop-off service
Additional charge
Priority airport pick-up
Additional charge
Airport shuttle pick-up
Additional charge
Airport shuttle drop-off
Additional charge
Station pick-up service
Additional charge
Front desk services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Free
Wake-up call
Languages spoken
English
Indonesian
Food & drink
Bar
Room service
Health & wellness
Golf course
Off-site
Hair and beauty salon
Gym
Beauty and makeup
Activities
Nightclub
Water slide
Water park
Additional charge
Beach towels
Public areas
Shopping mall
Executive lounge
Water purifier
Elevator
Smoking area
Cleaning services
Clothes dryer
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Laundry service (on-site)
Facilities for children
Playground
Kids' club
Children's pool
Business services
Multi-function room
Secretarial services
Multimedia display system
Coworking spaces
Conference room
Additional charge
Business center
Postal service
Fax/copying service
Safety & security
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 5 years old and under | Extra crib: Free |
Children 6 years old and over | IDR 588,235 (approx. £26.47) per person per night |
Breakfast
TypeWestern
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | IDR 88,235 (approx. £3.97) per person |
Children 13–17 years old | IDR 176,471 (approx. £7.94) per person |
Adult | Buffet:IDR 176,471 (approx. £7.94) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. £22.50) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2015
- Number of Rooms: 182
Phone:+62-31-7393001
Email:enquiry.aws@the-ascott.com
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Ascott Waterplace Surabaya?
The cancellation policy for Ascott Waterplace Surabaya varies depending on the type of room and booking conditions.What is the cancellation policy for Ascott Waterplace Surabaya?
What are the check-in and check-out times at Ascott Waterplace Surabaya?
Standard check-in time at Ascott Waterplace Surabaya is 14:00 and check-out time is 12:00.What are the check-in and check-out times at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Breakfast is offered at Ascott Waterplace Surabaya. Breakfast option(s): Western. Does Ascott Waterplace Surabaya provide breakfast?
Can I bring my pet inside the Ascott Waterplace Surabaya?
As much as we love pets, unfortunately, we are unable to accommodate them in Ascott Waterplace Surabaya.Can I bring my pet inside the Ascott Waterplace Surabaya?
How far is the Ascott Waterplace Surabaya from the closest airport?
The closest airport is Juanda International Airport, and it is about 43 mins from hotel by car (23.6 km).How far is the Ascott Waterplace Surabaya from the closest airport?
Is airport shuttle service offered by Ascott Waterplace Surabaya ?
Yes, at Ascott Waterplace Surabaya, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Ascott Waterplace Surabaya ?
About This Property
| Nearest Airport | Surabaya Airport |
|---|---|
| Distance to Airport | 29.07KM |
| Distance to Train Station | 5.98KM |
| Average Price From | GBP139 |
| Hotel Star Rating | 5 |