Carrer del Penedès, 23, 27, Salou, Catalonia, 43840, SpainView Hotel Details
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Hotel Best San Diego Guest Reviews
4/5
Very Good
68 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.0
Amenities4.0
Service4.1
Cleanliness4.0
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Positive reviews(41)
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Negative reviews(4)
Stephane CALLOT
Double Or Twin Room
Stayed in Sep 2024
Family
4 review
4.5/5
Great
Posted on Sep 30, 2024
Super ! Hotel propre personnel accueillant et sympa je recommande cet hôtel !
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Guest User
Double or Twin Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Fui a pasar el fin de semana a Salou a este Hotel. La habitación es amplia, baño bien equipao, terraza con dos sillas y tendedero para las toallas o bañadores. La atención recibida fue cordial.
Desayuno y cena tipo buffet gran variedad de comida.
La piscina y las zonas comunes estaban limpias y bien atendidas por el personal del Hotel.
El Hotel está situado en la zona alta de Salou, cerca de una cala.
Un Hotel recomendado.
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Guest User
Double or Twin Room
Stayed in Jun 2024
Couples
8 review
4.7/5
Amazing
Posted on Jun 17, 2024
Останавливаюсь в отеле в 3 раз. Буду заселяться ещё, удобное расположение к 3 пляжам и удобно добираться до порт авентуры. Хорошая еда. Цена-качество 10/10
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Karolina B
Stayed in Sep 2024
Travel with friends
3.0/5
Posted on Sep 29, 2024
Yesterday I came back from my all incl. trip. I think this hotel is max 3*. Rooms very clean, but the air conditioning stank of sewage, probably not cleaned. Service very nice, precise, but few people can speak English. Meals so half and half. Those made in front of customers were mostly realy good and hot. Those displayed in containers were mostly cold. Very good seafood and freshly made salads. The worst desserts. In general, the food very bland. No hot drinks for dinner, a big minus. No possibility to order a lunch box, e.g. when going on a full-day trip. We had breakfast and lunch provided on the last day, but when leaving after breakfast, they didn't even let us make sandwiches for the road, instead of lunch, which was paid for. Very unclear policy of using the all-inclusive option. The lack of a physical menu made things difficult, because I wanted to cut myself off from my phone, and the menu was only available after scanning a QR code. The second issue is the lack of clarity on what you can take. First, we were told that we had to pay 2f extra for premium drinks. Only after about 3 days did the waiter with glasses explain that for an extra charge there were about 2 items from the menu and that's it. Strange situation. I find the drinks themselves very weak. It's hard to even call it a drink, because it's different flavors of slash with alcohol. It's a pity that the hotel won't invest in any basic bartending course, because each bartender made drinks his own way, with totally different alcohols. Animation is another very weak point. I would say that the level was embarrassing. During my 8-day stay, 2 days the animator walked around the pool with a dice, the fun lasted about 10 minutes and that's it. One evening animation is of a rather weak level and that's it. Some quiet background music would be useful at the pool. A plus is a large number of deckchairs. As for the rooms, I warn you that those facing the pool are not quiet at all, as some people have said. Opposite the pool there is a night club, where people scream in front of the club even until 5 in the morning. To sum up, if you treat this place as a place to sleep and have a meal, it's ok, but comparing all my previous trips, this was the worst hotel in almost every respect, apart from the standard of the rooms and cleanliness, I have no complaints about that. Looking through reviews of other hotels in this "Best" company, I can safely say that it's the same everywhere. Having a comparison, I probably wouldn't decide to return to this hotel chain. .
Response from Property: Dear Guest, Thank you for writing this detailed review. We are glad to read that you did appreciate our rooms standards, our cleanless and our kind and professional staff, as well as the live cooking options. Unfortunately it seems that we did not meet your expectations in other aspects. We want to point out that our restaurant offers a hot plates machine, as well as microwaves to guests who like warmer meals. Due to quality and hygiene standards, taking food out of restaurant is not allowed. We will consider your suggestions about physical menu and drinks offer in order to improve our service in the future. Regarding our rooms, not all the rooms face the pool and you could have asked for a change, as we understand the needs of all our guests and some of them prefer stunning views and others quiet time to rest. However, feedback of our guest is crucial to understand our guest needs and it suggest us possible improvements. For this reason, we thank you again for sharing your thoughts. Kind Regards, Best San Diego
570keithb
Stayed in Sep 2024
Couples
3.0/5
Posted on Sep 27, 2024
We stayed at the San Diego 10th to 20th September. I'd say it was a good Premier Inn with a pool. The staff are all friendly and helpful and the hotel is mainly clean & tidy. We had a problem checking into our room as the air aircon made a hell of a racket, but we were moved with minimum fuss. For those on fully inclusive (why..?) there didn't seem much to do with little in the way of entertainment. The biggest thing for us was the annoying people who frequented The Victoria opposite. It's open until 5AM and I was kept awake a few times by loud voices, laughing, singing & disagreeing. I mean, really loud oiks being selfish. Don't get me wrong, it's an adequate Hotel, but there's better at Cap Salou and it's quieter! Sorry, but we won't return.
Response from Property: Dear guest, Thank you very much for your time writing your review. We are glad to read that you enjoyed your stay and appreciated the kindness of our staff, our cleanliness and our facilities. We thank you for sharing your point of view on entertainment as we offer a varied program in order to offer different activities and night entertainment for all tastes, including live music, dance shows, quiz night and funny moments. We apologize if noise from the street annoyed you at some point and we will remember for your next stay, in order to give a quiet room. Thank you again for your message. Kind regards, Hotel Best San Diego
Flint486
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 18, 2024
Lovely hotel. Pool was a bit small but not really a problem. Could always get a sun bed whatever time we went down. Food was good for a buffet, good choice. My husband doesn’t eat meat but always had plenty of choice go him. The staff were all friendly.
Response from Property: Dear Guest, Thank you very much for your encouraging comments on our hotel and staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at Best San Diego. We hope to have the opportunity to welcome you back in a not too distant future. Kind Regards, Best San Diego
ScottishRon
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 16, 2024
This is my 5th visit to this wonderful hotel. All the hotel is clean and tidy. Food and drinks are of good quality and choice. Staff are very attentive and efficient. Bar staff are the best I have ever has the pleasure to meet. Rooms are on the small side they feel cramped because of the two double beds
Response from Property: Dear Guest, Thank you for your time writing this review. We are glad to read that you enjoyed your stay, like every year and we are very happy to offer our best service in order to let you enjoy your stay. We will share your feedback with all our staff. We hope to see you soon at Best San Diego. Kind Regards, Best San Diego
NyssaOliver
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 10, 2024
Stayed here for 3 days for hen party and really impressed with the hotel. It was clean and stylish. The food was good and the staff were amazing! The cocktails were great and for €6. The food every day was good and lots of of selection. The pool area was very clean
Response from Property: Dear Guest, Thank you for your time writing this review. We truly appreciate your kind words and we are very happy to read that you enjoyed your stay. All staff works really hard to keep up the quality standards and it is very rewarding to have comments as yours. We hope to welcome you back very soon. Kind Regards, Best San Diego
Anzelika M
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 30, 2024
Just back home after our holidays. I wouldnt rate this hotel as 4* as we was in Best Hotels another branch with 3* and I cant see different. Big thank you for guys in the pool bar, they are friendly and helpfull. Kids club doent worth any starts actually at all. Room are very very tiny, my little one hurt her toe in a draw few times already. Toilet not clean :( Bedding was changing every day, thats good :) Enough sun beds outside and wasnt need to reserve it 6am in the morning. Snacks was really good at the pool bar. Also I would say that in the buffet deffo lack of staff on the breakfast/lunch and dinner time. Wouldnt back to this hotel any more, a bit to small for us. Would rate for stong 3*
Response from Property: Dear Guest, Thank you for your review. We understand from your message that you enjoyed our bar offer and the kindness of our staff, as well as the pool facilities. We also thank you for you feedback on aspects that you did not like, as the opinion of our guests is very important to identify areas of improvement. We hope to welcome you back in the future in order to feel totally confortable en enjoy the stay at Best Hotels. Kind Regards, Best San Diego
OMEGAMAN1958
Stayed in Jun 2024
Couples
2.0/5
Posted on Jun 17, 2024
On a hillside in a prominently residential area, walking is essential to get to the main areas. Staff varied. Bar staff fantastic, Reception depended on who and the cleaners universally miserable and stroppy- they hate seeing "Do not disturb" signs!
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We treat all our guest from the same way, regardless their nationality. We are sorry if you stay was not as you expected. Kind Regards, Best San Diego
Compass313706
Stayed in Oct 2024
Family
4.0/5
Very Good
Posted on Oct 18, 2024
Lovely clean hotel, rooms cleaned and fresh towels everyday, friendly staff especially David the bar man and great location, food however was a let down they did try to cater for everyone however food was not great and very repetitive, didn't really cater for kids at dinner and lunch time with the like of chicken nuggets and the burgers and hot dogs were always pink in the middle.
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We thank you for highlighting the cleanliness, the staff and especially David from the bar, to whom we will pass on your kind words. We will review the food issue since normally all our guests are very happy. Kind Regards, Best San Diego
jeffJ9712ZL
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 15, 2024
Excellent Hotel, very clean and comfortable, friendly and pleasant staff, large outside pool area with bar and snacks, food in restaurant is good with plenty of variety, lots to do for kids during school holidays. I would definitely go back.
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We appreciate you highlighting the cleanliness, the staff, the food and entertainment, it is very important to us. We hope to greet you personally on your next visit to the area. Kind Regards, Best San Diego
davidbV87ZJ
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 9, 2024
On arrival at Best San Diego we were pleasantly impressed with the entrance area very clean and well presented. Once inside the reception staff were very friendly and helpful and this theme repeated itself throughout our stay especially David behind the bar and Belen in the restaurant who went out of their way to facilitate any requests. The rooms were small but well equipped and very clean. The restaurant was quite cramped but you were always able to find a table,with optional couples seating available, Food was typical buffet but always looked appetising and the was always available for omelettes and pancakes freshly made,in the afternoon and evening there were burgers and hot dogs available freshly made ideal for kids. The bar had a good range of inclusive drinks and always generous measures. All in all a good holiday at a reasonable price, would we come back ? Yes if we were looking for a economy holiday in Salou then it's a no brainer.
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We are very happy that overall you had a good holiday with us. We appreciate you highlighting the cleanliness, the food, the reception staff and in particular David from the bar and Belén from the restaurant. We hope to greet you personally on your next visit to the area. Kind Regards, Best San Diego
RedcarJoan
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Oct 5, 2024
Traveled with jet 2. was dropped off right outside the hotel. Check in was easy. The room was nice with free air con and a small fridge. It had a nice balcony overlooking the pool. The food was really nice. Plenty of choice.the swimming pool was cold but you could usually get a sun bed.we didnt stay in on a night but they did have entertainment on. I would return to this hotel in the future
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We are glad that you generally liked the hotel. Kind Regards, Best San Diego
Tracy D
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 4, 2024
We went to best San Diego salou for a week late summer week away . I can honestly say wasn’t disappointed with anything. Bar staff very attentive especially David who went above and beyond with his service. Room was clean and ample for a weeks stay . The all inclusive buffet was enough choice for anyone you could always fill your plates with a delicious meal. Over all expectations was well above previous reviews so I’ve booked again for next year . Well done to the team Tracy and Adrian.
Response from Property: Dear Guest, Thank you for leaving us your comments about the hotel. We appreciate you highlighting our staff and especially David at the bar. We will pass on your kind words, the cleanliness and the food. We hope to greet you personally on your next visit to the area. Kind Regards, Best San Diego