Home2 Suites by Hilton Salisbury

I've stayed at this property a number of times over the years. On my most recent stay upon parking, I noticed the parking lot is now populated with signs demanding that you download an app and pay for parking online. This, on a property that advertises free parking. Luckily, I did not follow the signs, and inside the front desk person told me I could ignore the signs because the pay-for-parking system was not set up yet. Good thing, because the parking lot is small for the property, nearly full on late arrival, and has extremely tight spaces if you drive an SUV or the like. All parking is on the side of the building, and a long walk to the door. I'm sure there are some local building codes that forced the design of the building/parking layout, or maybe it's just profit motive squeezing this hotel into a too-small area, but it's certainly not user friendly. Coming from the interstate, you have to make a U-turn on a heavily trafficked road in order to reach this parking lot. Possibly just inconvenient, but at times, dangerous. They should probably buy the EconoLodge next door and tear it down to provide a decent entrance and enough parking. Other than that, it's a typical Home2 Suites with nice large rooms and comfortable beds. The breakfast was fine and well stocked. Staff was accommodating of my rant when I told them the day they charge for parking (in Salisbury by the interstate, mind you), will be the day I choose the EconoLodge instead. If you're not going to implement the system, would it cost that much to cover or tear down the signs? Bad PR, cheap solution.

The hotel was very clean and comfortable although the ac did seem to struggle in our room. Most of the staff were very nice.and helpful. However the manager of this establishment was extremely underhanded, rude, and unprofessional. I paid in full but she insisted I owed more money and tried to charge my card again. I showed proof of what I already paid. Days after checking out the same manager tried to charge my card again for a cleaning fee. The entire trip I was discriminated against because my family isn't African American.

In town for a Convention, upon checking in, Akeya at the front desk was very helpful. Throughout the stay with text messages to see how everything was going. Always enjoy the stay Large Refrigerator and freezer and other amenities. The housekeeper Mecca was very pleasant and helpful. Hotel very convenient and close to everything.

I had never stayed in a Hotel2Suites but a friend booked the hotel for me. I am so glad she chose this hotel. The rooms are large, with a great kitchenette. The water flow in the shower is great and the water is hot. The breakfast isn’t great, but it’s ok. I will definitely stay at Home2Suites in the future when I travel.

We stayed at this Home2Suites for a convention this past weekend and we're met with a friendly staff and a very clean room. The king bed was comfortable and the shower was relaxing! The free breakfast was adequate during the entire stay with a very clean eating area! We want to especially thank Tuesday, Derrick and Gabby, the manager for a memorable stay. We will be back if at all possible!!!

This was probably the worst experience at a hotel that I have ever had. I had booked my two nights stay through Hotwire. The first night check-in was a breeze, the second day I was locked out of my room and told that I owed a full balance of $320. The front desk lady said I could pay the full amount or I could leave. I told her that it was already paid for through Hotwire and she refused to look into that further. She told me to call Hotwire and work it out. I was traveling with my two kids, it was a horrible situation. She would not let us in the room to gather our belongings or confirm that they were there. I reached out to Hotwire, which took an hour and a half and finally got it sorted out, they will were able to confirm payment at the front desk. The front desk lady at the hotel was horrible to me and my kids. She had the worst attitude in the world, treated me like a piece of dirt, and did not offer to help or any “I’m sorry’s”. I will not be going back to this location ever. I was treated horribly by the staff. They are super unfriendly and not accommodating at all.

Can’t say enough about this place! The staff and the breakfast and comfort of our rooms made us feel at home!! The breakfast was the best I’ve ever had and friendly staff treated us like family! Barbara from check in to check out was simply the sweetest person and not to mention the room was very clean!

The area is not safe. There was a review that was verified of an incident in early Nov that had a gun involved. There is a letter in the room of many car break ins at this location. Front desk is friendly. They DO NOT OFFER MOBILE KEYS. I Which is important to me but you don’t know that until you arrive. I would honestly stay at the Hampton down the street. Also, t’s very difficult to get in and out of this location. It’s not very safe with all the traffic. So stay elsewhere if that is an issue but overall the stay was good. Clean rooms and friendly staff but maybe make the elevators require a guest room key if safety is an issue. I feel like all hotels should require that anyway. People shouldn’t be able to walk around the halls of a hotel if they don’t belong there.