Hampton Inn & Suites Salinas

Nice service. stuffs are very kind for customer. Also,breakfast is good especially pancake.

The hotel noise insulation is not up to par, unfortunately seems like the neighbours like to run around upstairs or walks loudly. Otherwise perfect location with starbucks next door. Some weird policy guidelines that you need to sign on to check in.

The worker named Aiden is extremely rude. I recorded my entire phone conversation with him since my mother had mentioned how he was. I had paid for the room online with my debit card under my mom’s name just in case anything happened. My son got sick and I was unable to make it, when my mom tried to check in he was extremely rude and my mom panicked saying she’d come get me ( I live 3 hours away mind you ) so I called to see if an authorization form can be done so she can enter the room! I used to work for a motel and done it plenty of times so I know it can be done. He then gave attitude and said “ your mom came earlier she said she was going for you why would she say that hmm “ with the nastiest attitude ever. I’m not sure in what way being a front desk associate allows you to speak to a customer a certain way. Or if the job is to overwhelming quit!!! Not only that I was literally so shocked with how he was speaking I asked if he was okay and he then asked me that with attitude ? I even tried to speak to someone else and apparently he’s the only worker there? Fix that because his attitude is not going to fly with someone else. I then kept asking him trying to see what can happen because all he kept saying was she needs an id and her credit card. The room is already paid all I wanted to know was if she was getting charged again. And he kept telling me to contact the third party?? How can you not tell me that… all I needed to know was if she was getting charged again!!! I had to call cooperate just to find out she can go with her ID & a debit card in her name for the deposit. If this is how you train front desk workers retrain them and teach them how to talk to people. If Aidan is still there not retrained you guys do not care about your customers. All the ladies who work here though are amazing and always show kindness never an attitude with questions.

I was a little concern about safety because of the comments that I read about other hotels in the area. Hampton was safe, clean and with a lovely staff team. Great place to stay.

The self serve free breakfast wasn’t bad unlike most I’ve had. Just a few minutes from Salinas Rodeo Grounds and Downtown area. All in all a good choice if you’re in Salins