Panorama Salento by Dot Boutique

This place is nothing like what the pictures promote. We got the standard bedroom, not the villa. There are only 5 rooms and the balcony faces the street that every single jeep, car, motorbike has to pass by. The noise at all times of the day was unbearable! Worse than that, the service was absolute garbage. There is NO communication between the receptionists, their attitude was the absolute worst and they knew very well that everyone complained about the noise, they mentioned many times. This place is not worth all that money whatsoever. Breakfast is not even served at the hotel like they show in the pictures you actually have to walk to some restaurant outside the hotel. To make matters worse, they agreed on getting our bags to the airport at a later than so we could go explore another town and after repeatedly reminding them to not forget one of the bags, of course they forgot it and to ship it to me they made ME PAY THE SHIPPING. the audacity they have to make the costumer pay for their mistake is just appalling! It is literally the worst hotel I’ve ever stayed at and the pictures do not show the reality of this place. It could’ve had potential but it would need to be rebuilt in a different part of town and to renew its whole staff. DO NOT STAY THERE, it’s a complete waste of money! Este lugar no se parece en nada a lo que promueven las fotos. Tenemos el dormitorio estándar, no la villa. Solo hay 5 habitaciones y el balcón da a la calle por la que tiene que pasar cada jeep, coche y moto. ¡El ruido en todo momento del día era insoportable! Peor que eso, el servicio era una absoluta basura. NO hay comunicación entre los recepcionistas, su actitud fue la peor y sabían muy bien que todo el mundo se quejaba del ruido, lo mencionaron muchas veces. Este lugar no vale nada de ese dinero. El desayuno ni siquiera se sirve en el hotel como se muestra en las fotos sino que se tiene que ir a un restaurante afuera del hotel. Para empeorar las cosas, acordaron llevar nuestras maletas al aeropuerto más tarde para que pudiéramos ir a explorar otra ciudad y después de recordarles repetidamente que no olvidaran una de las maletas, por supuesto que la olvidaron y que me la enviaran me hicieron PAGAR EL ENVÍO. ¡La audacia que tienen para hacer que el cliente pague por su error es simplemente atroz Es literalmente el peor hotel en el que me he alojado y las fotos no muestran la realidad de este lugar. Podría haber tenido potencial, pero tendría que ser reconstruido en una parte diferente de la ciudad y renovar todo su personal. NO TE QUEDES ALLÍ, es una pérdida total de dinero!

Panorama Salento is well located, but overall it feels overpriced for what it offers. The beds are uncomfortable, the food is just average, and the room amenities don’t really match the price. There are also cabins, but I’m not sure they’re worth paying extra for considering the quality of the rooms. On the positive side, the staff is friendly and welcoming.

The value for money proposition doesn’t work for this property. The service is poor, the breakfast is terrible, and the location is relatively far from the square where all the activity is. Also, my balcony and whirlpool were strange, and dangerous. I can not recommend until they fix some of these issues.

Should start with the positives. The hotel is in a great location to access the centre of town without being in the busy and noisy centre. It also has a lovely view over the valley behind (if you stay in one of the cabins) and a view of the town church up the hill. The room was also perfectly clean and tidy. Unfortunately though it felt quite expensive for what you get. 1. First and foremost - NOISE. We appreciate that the hotel can’t control the outside noise, but with guard dogs next door barking until 3am and religious services with PA systems at 6am, you’d imagine some double glazing and sound insulation would be a good idea. Unfortunately though it sounds like you’re sleeping on the side of the road. You can hear every word outside and even in adjacent rooms. Over 5 night we probably had an average of 4 hours sleep. 2. Breakfast is poor. We tried it once and it was pretty low quality. You’ll find much better in various places in town. 3. Guests staying in the main building are not allowed to access the entire grounds of the hotel. The valley near the separate cabins is ‘off limits’ for other guests. 4. Rooms are small in comparison to other options. Combined with the fact you can’t access the entire grounds, there’s not a lot of space at the hotel to relax at all. 5. At the risk of sounding like a spoiled tourist, and noting that we only possess a basic level of Spanish, it felt like absolutely no effort was made to assist with our stay. No introduction to the room or the hotel itself and very dismissive conversations with front of house. We felt like a burden as paying guests. Our presence seemed to cut into time spent on the phone and talking with colleagues. We fully appreciate that some of these factors remain outside of the hotel’s control, but all combined it made for a very frustrating experience and not one we could recommend.

If you do not mind having so many insects around and noise at 4 or 5 am, then this hotel is perfect. The views are amazing but it looks more like a fancy glamping. The only bad thing, was the check in, the most rude and unpleasant receptionist. I can manage sone harmless insects but such an unprofessional person, bo way. That’s not what expect in Colombia