"Very good hotel"

"Upon check-in, I was extremely surprised to be asked for a $100 per day deposit. I have never been asked for such a hefty deposit for a prepaid hotel stay. This is an average hotel without a lot of amenities. The location is convenient for attending a conference at the Saint Paul River Center. The nearby convenience stores close around 7 PM. "

"There is no water in the room. You need to ask for it from the front desk. The bathroom has soap used by the previous tenant. The room lights are dim and the TV is old. Overall, it is worse than expected. But compared to other hotels at the same price, it is very good."

"The room is quite big, the hygiene is average, the environment is average, a friend helped to book it, you get what you pay for, cheap but not good, just stayed for two days, not recommended, it's better to stay in the center, it's more expensive"

"Beautiful old girl, kept elegantly up to date. My King room was tastefully furnished but the older heating system was a bit noisy and I had to crank it to 25°C to combat the -14°C external weather coming in through the window. This overheated the room everywhere except near the desk, where I needed to work for most of the evening. Brisk! Shower was blissfully hot. Towels, robes and toiletries all stylish but does anyone else have trouble getting product out of those tiny Aveda bottles? You need a vise-like grip! Doorman was lovely but front desk only brusquely efficient. A little more warmth on a cold night would have been nice. Hostess at the Grill even colder! This was all made up for the next day with exceptional service, smiles and warmth at The Drake, where the blueberry salmon and eggs on toast shouldn't be that delicious but IT IS! Please try it!"

"We stayed at the hotel for one week. The shuttle service is really a big plus. Room is clean, staff is friendly. Love the kitchen, we can make some meals."

"Convenient stay"

"This was a peculiar visit: a wonderful building and location with less than stellar service. Overall, the service made an otherwise great visit mediocre. Reservation process was typical (online) and straightforward. Once reserved we received routine email updates (automated?) from the host. Our stay was for one night (traveled by train) so we sought to drop off our backpacks so we could explore St. Paul. Two days prior to our visit we emailed a request to drop off our packs in the morning – no response. We arrived in St. Paul and made our way to the Mansion and attempted to drop off our bags. No one was present at 1100 (check out time), but a Ring doorbell called the owner – he expressed dismay, mentioned he was at work, and in the middle of our conversation simply stopped talking - nothing. Moments later he returned to tell us he took another call, did not know of any email we sent making the request, and was at a loss to make any other suggestion. We thanked him and moved on to tour the town with our packs – no big deal but disappointing. We returned at 4pm check-in and met another couple outside of the building waiting to check in (we had a 5 pm dinner reservation). No host. At 4:15 a current resident arrived and let us all in where we could wait out of the cold. At 4:30 we thought we heard someone enter at the back of the house but if they did, they never showed. We called the number for the Mansion and heard a phone ring inside, but no answer. At 4:40 the host arrived, shocked to see us (all booked reservation customers) and immediately asked us to remove our shoes (a nice option for the house, but he seemed upset we still had our shoes on in the reception hall despite not yet knowing this was a house rule). After a brief tour (beautiful house!!!) we were shown our room, provided direction on amenities and meal times, and attempted to provide a room key – which was not available (previous tenant may have taken it away?). Some time later the host returned with a room key. Awesome room, very comfy bed, massive Victorian bathroom and tub, reading balcony and gas fireplace (tricky to start), and quiet location. Very nice. Breakfast was to be set at 9, but started late – host indicated he woke late and was serving in his bathrobe. All residents were present and pleasant breakfasts were brought out sequentially, except the host was short one breakfast – mine. Waiting for some time for the next delivery, it did not arrive, and it was not until we knocked/called did the host arrive and was asked for another setting. The shocked host graciously went back and prepared another plate which arrived after most others had finished. Checkout was simple – leave the key on the dresser. In all it was a wonderful location, a fabulous house and interesting guests. The service just did not match the surroundings."

"Location is super convenient, breakfast is good. Room is clean and a little small though. No parking facility but not a problem to find cheap parking close with mobile app."