"It's really just average."

"Bathroom was not cleaned"

"What a gem this place was to bring us back to the 80’s/90’s style. The host was such a character and so polite with stories to tell! The place was spotless and we loved the fact the decor reminds us of how our homes styles were when we were growing up! Loved the history of the place & certainly would come back again. We were lucky to be given a seaview room & it was nice to be woken up with a beautiful sunrise."

"Not so long ago, I stayed at the Tower House Hotel 1066, in St Leonards.  In all the time I have been travelling (and that is a good many years!) I cannot recall ever having left a negative review of a hotel or guest house, where I have stayed.  It is not something I like to do.  However, the Tower House Hotel, definitely deserves one.  The worst part was that they tried to charge me for something I had already paid for and I have come to the view, their action, was deliberate.  I had made a direct booking and this was done online.  Initially, I paid a £50.00 deposit and that was fine - no issue there.  Upon arrival at the hotel, I was due to pay the balance due and that is what I did by way of my credit card.  Curiously, I was told, when the payment went through, that no receipt was possible from the card machine.  I then asked for a hand written receipt and my request was met with silence.   I decided to give them the benefit of the doubt and later, checked my credit card account online.  I could see the payment had gone through, so left it at that. However, on the day of departure and later that day, I received an email from the hotel requesting that I pay the balance due and that it be done immediately via a link they included with the message.  By reply. I advised them I had paid the amount upon my arrival at the hotel.  Additionally, I sent a screen print from my credit card account, which clearly showed a named payment made to the hotel for the exact amount due.  I later received a very brief reply from the hotel basically saying a receipt would be sent to me.  No receipt ever arrived and I chased a number of times for it.  Each time I sent a chase message, it was ignored.  I think this shows what they must think of the customers.  Clearly, the hotel thought I would pay twice but I don't fall for that kind of trick.   In regards to the room I had, it was very small and some would say, cramped.  I doubt there was enough room to swing a cat.  The cleaning wasn't great as there was dust in some corners, I had to deal with a few spiders - a couple of which were in the recessed wardrobe (certainly not where you want to find any!) and a few high up near the ceiling, and in my time there, the shaver light in the toilet/shower room didn't work, the showerhead, which fitted into an alarmingly wobbly attachment on a plastic pipe, attached to the  wall, looked like it may come apart almost at any moment, a neighbour next door decided to play his guitar, at times and my room (which overlooked the back and the rear seating / garden area of the hotel) had on one warm night, people talking loudly until just before midnight - no early night for me on that occasion.   To top it all, one day, I even found a grass hooper in the shower cubicle - it went for a swim down the toilet.  I had stayed for a few days last year and decided to give the hotel another go.  I worked on the assumption that things may have improved but it was not the case.  In fact, th"

"We had a big size room, very clean, it was a pleasant stay.WeI will choose this hotel again when in Saint Leonards-on-sea."

"Stayed for one night and whilst the room was very smart there were a few things amiss. There was only one sachet of coffee which we only found out after we arrived from our evening meal so too late to ask for more. One bedside light did not work and whilst a portable heater was provided (the heating was not on even as it was March) you could not use it to heat the bathroom hence cold in there The full English breakfast was excellent. Location was very good."