The Cross Keys

We found the staff extremely helpful but our room left a lot to be desired. On the plus side the bed was extremely comfortable. It was freezing in the bedroom and bathroom when we arrived, no mirror in the room, therefore to dry my hair I had to plug the hairdryer in the nearest socket to the bathroom so I could see the mirror. One hard chair, v grubby hose for the shower head, a couple of sockets didn’t work. I could go on, having brought all this to the managers attention I hope they can improve that room as the location of the hotel is excellent. We enjoyed an evening meal, and the breakfasts were fine.

Staff members excellent. Lighting in bathroom was poor 2 lights not working did report this. Cups in bedroom not changed or cleaned over 3 day stay. Food was good

Cross Keys Hotel A lovely hotel built in the mid 1500's with lots of character and a great central location to Saffron Walden. A pleasant and friendly atmosphere in the bar and restaurant made for a very pleasing stay. Highly recommend.

Great pub atmosphere Great little place to stay with a lovely pub atmosphere. Food and drink were bith excellent, as well as the breakfast, and the staff very friendly.

Shame Check in was poor, got ignored by staff gossiping, looked at me 5 times and decided ignoring me was the best so I stood there for about 5minutes. When a waitress already running around after clients saw me she came over and got someone to help me, she was helpful, manager came over and they had computer issues which apparently I wanted to know all about. Just very unprofessional. Room was adequate but small and not value , price is only for the old building. Room was adequate but bathroom wasn’t that clean. All toiletries were one use which isn’t green. Best experience was breakfast where young guy on duty was very good with all the guests.