10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty, 3043, New ZealandSee Hotel Details
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1 night
Guest Reviews
8.1/10
Very Good
106 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.0
Service7.9
Cleanliness8.2
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All reviews(106)
Positive reviews(104)
Reviews with photos/video(24)
Awesome stay(38)
Great location(15)
Friendly host(14)
Great swimming pool(10)
Perfect for kids(9)
Tasty food(6)
Convenient parking(6)
Delicious buffet(4)
Negative reviews(2)
Guest User
Deluxe Two Queen Room
Stayed in Jun 2025
Family
5 review
9.0/10
Great
Posted on Jul 20, 2025
Simply clean bedroom , have the hot water swimming pool is reli nice in winter and 2jaccuzzi !
Response from Property: We appreciate your review, our location next to the thermal valley gives us access to geothermal energy enabling us to heat our pool year round.Regards Maureen
WayneLWY
Superior Double Double Room
Stayed in May 2025
Family
5 review
8.0/10
Very Good
Posted on Jul 1, 2025
We had a generally pleasant experience in Rydges Rotorua. though there were a few drawbacks. The hotel rooms are showing signs of age, and overall cleanliness in our bedroom was just average. A particular letdown was the rusty kettle provided in the room. On the positive side, the hotel offers a good range of amenities, including a heated swimming pool, spa and a children's playroom which are great for families. The buffet breakfast had a good variety of options and was a nice way to start the day. While it's not perfect, this hotel is a fair choice for families looking for a comfortable stay with decent facilities.
Response from Property: Hi WayneLWYThanks for your review of your recent stay in one of our Superior Rooms, this is our entry level accommodation and we do have other room types which have been renovated or offer different decor and amenities.Regards Maureen
Guest User
Superior Double Double Room
Stayed in May 2025
Family
3 review
7.5/10
Posted on Jun 28, 2025
The room was spacious but the furniture was very old. The room was moderately clean. The cups were not cleaned properly and the kettle had mold inside. The reception was always unattended during oir stay.
Response from Property: Thank you for sharing your experience, it looks like the kettle has been used to boil something other than water, I'm sure our team have since replaced it.Regards Maureen
Guest User
Superior Queen Single Room
Stayed in May 2025
Traveling with friends
10 review
6.5/10
Posted on Jun 12, 2025
Location wise is pretty good, 50m away from Whakarewarewa. Very happy with what I got during my booking.
Overall nice and no regret
Response from Property: Thanks for providing a review of your recent stay in one of our Superior Rooms.Regards Maureen
Guest User
Superior Double Double Room
Stayed in May 2025
Family
21 review
10/10
Outstanding
Posted on Jun 6, 2025
Strongly recommend this hotel, especially for families with children.
There’s an outdoor heated pool with sauna which was perfect to end the day with. Also comes with a playroom with table tennis, foosball, table hockey which is great for family bonding.
Kids dine free with paying adults so is great for family. Breakfast spread was good!
Highly recommended!
Response from Property: Thanks for your recommendation, I will clarify we have hot tubs alongside the pool but not a sauna.Regards Maureen
Raymund & Therese
Deluxe Queen Queen Valley View
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Apr 1, 2025
We love our stay! Got the room we booked, same as in the picture. My kids love it too! Will dedinitely book again.
Response from Property: Hi Raymund & ThereseThanks for choosing Rydges Rotorua for you family trip, we look forward to welcoming you back in the future.Regards Maureen
Guest User
Superior Queen Single Room
Stayed in Jun 2025
Family
1 review
8.0/10
Very Good
Posted on Jul 26, 2025
The heater in the room doesn’t work. But the location also is a bit far from the center. But overall stay us good
Response from Property: GreetingsI'm sorry that the air conditioning in your room wasn't working, I trust that you notified our team so that they could offer a solution.Regards Maureen
Guest User
Deluxe Two Queen Room
Stayed in Jun 2025
Family
10 review
7.5/10
Posted on Jul 8, 2025
The hotel room is big and clean. The only problem is not enough car parking space and you need to park your car at the street if you come back after 6:00pm. I have some transportation query to Taupo sent to hotel 1 day before via email but the responded from the hotel is slow and not helpful.
Response from Property: Hi Thanks for your review, I'm sorry our team were not able to assist with your Transport query.Regards Maureen
MING
Superior Queen Single Room
Stayed in May 2025
Family
5 review
7.5/10
Posted on Jun 22, 2025
Good hotel clean, nice service and facilities. A bit far from centre, must drive to go anywhere and lack of parking
Response from Property: Hi MingThanks for providing a review of your recent stay.Regards Maureen
MU Champion
Superior Double Double Room
Stayed in Jun 2025
Family
13 review
8.0/10
Very Good
Posted on Jul 13, 2025
The room is clean and good, Internet speed is good. Great location near the thermal hotspring
Response from Property: Hi MU ChampionThanks for choosing to stay with Rydges, we appreciate your review.Regards Maureen
Yuk Lan
Superior Queen Single Room
Stayed in May 2025
Family
5 review
7.0/10
Posted on Jun 2, 2025
The buffet dinner is very disappointing for $75/each, but the room is quite clean & tidy, this is the second time that no bathrobe supplied since last visit July 2024 even we had requested upon the reception agreed to send someone down. The service attitude from the hotel staff had been declined since changed hand from originally Holiday Inn Rotorua.
There was fire evacuation alarm happening at 5:20am and many people was forced to evacuate to the outdoor where it’s quite cold & windy, we didn’t receive any apology or concern of comfort from the hotel. Looks like is not their business and they don’t care!
But overall, we still will come again in the future as we enjoy the facilities and the location there.
Response from Property: Hi Yuk LanOur first priority during any evacuation is to ensure that all guests are evacuated from the effected area, I'm sorry if our team did not take the time later to apologise or offer items for your comfort.I was disappointed to read that you feel our service standards have declined as many of us are still here and continue to welcome our guests in the same warm and friendly manner that Rotorua has been known for. Unfortunately Bathrobes are not an amenity of our Superior Rooms, you may enjoy one of our Deluxe Room types for future stays.Regards Maureen
Guest User
Deluxe Two Queen Room
Stayed in May 2025
Family
1 review
8.0/10
Very Good
Posted on Jun 21, 2025
Everything is good except the room condition like bathroom is a bit old, not newly renovated
Response from Property: Thanks for sharing your impressions from your recent stay. Whilst you selected a room with a bath with shower over we do also have rooms with a modern walk in shower if that is your preference.Regards Maureen
Jonathan
Superior Queen Single Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 12, 2025
Good kids play facilities and very friendly staff, pool open to 9:30, quite convenient
Response from Property: Hi JonathanWe appreciate your review.Regards Maureen
Lee
Deluxe Queen Queen Valley View
Stayed in Oct 2024
Family
12 review
10/10
Outstanding
Posted on Nov 26, 2024
Best hotel stayed throughout the trip around north new zealand. We took the room with great view of geothermal springs - best view...
Location was great as well - 5 - 8 mins drive to town.
Response from Property: Hi LeeWe appreciate your review.Regards Maureen
Joelau28
Superior Double Double Room
Stayed in Apr 2025
Family
16 review
6.5/10
Posted on May 31, 2025
This is the smelly town in New Zealand! That's why the hotel has a strong sulphur smell!
Response from Property: Hi Joelau28The sulphur (rotten egg) smell is the downside to the natural beauty of our geothermal area. We are also privileged at the hotel to be able to utilise geothermal energy to heat our pool and the hot water used in guest rooms.Regards Maureen