Tru by Hilton Rocky Mount

Very friendly staff at check in. Easy, convenient and clean place to stay overnight while traveling, has everything you need.

Once again, Hilton gives away a room despite (1) Checking in online and (2) Calling and being told you checked in online and (2) Sending a chat message to the front desk to tell them you were going to be 2-3 hours delayed due to bad traffic. This is the 2nd time Hilton has done this to me, and after the first time I vowed to never stay in a Hilton property again. That was in 2007. My first stay at a Hilton property after that was in 2022. It was pleasant so I decided to expand beyond my Marriott Bonvoy preference, and loved my recent Homewood Suites experience in Orlando. So I decided to get a Hilton Amex card and 70K bonus points. I'm regretting that decision. When we finally arrived, the night clerk was at least helpful and gave us a king room versus the queen room I had reserved, checked into and called/messaged to confirm, but didn't offer an Honors member with a bag of complimentary water. The AM front desk clerk? Was surly and dismissive when I asked for the bag of waters this morning. She should not be customer facing. She said nothing. No apologies, no nothing. This property is brand new and was busy with spring break travelers. Does Hilton just like to give away rooms when the opportunity arises? I was told my room would be comped. Let's see if that happens.

Decor in rooms is without carpeting so feels really clean.

We arrived to a bathroom with no lights or working outlets. We were told there were no available rooms and no maintenance. We had to get ready in the dark using our phones flashlight.

Loved our stay It was absolutely wonderful!

We stayed for the weekend. When we arrived Friday, I noticed that the shampoo, conditioner, and body wash bottles were missing in the shower and the lotion and hand wash were missing at the sink. I immediately went to the front desk and asked for them to be replaced. He let me know that he could get some in the morning. The following morning I checked again and they told me they would make sure they were replaced as soon as possible. We were gone until 1:30pm. When I got back, there was still nothing in our bathroom. I asked one more time and was told it would be taken care of but it never was. I ended up going to the store and buying some soap. When I checked out, I asked the front desk to make a note that we were never provided with any soap and we did not take the bottles because I did not want additional charges on my card. She apologized but there was no other explanation or reasoning.