Novotel RJ Santos Dumont Reviews

A very average hotel experience. I will start with the slight complaints: The room was not perfectly clean (the bed skirting was stained, for example), but the sheets, pillows, and mattress were clean. The hotel was a bit loud at times, as you can hear other guests in the hall from inside the rooms. The room service was very slow, and my fiancée’s order was messed up the first time (she recieved the wrong item). However, the kitchen quickly made things right by sending the correct order. My food was alright, and she really liked what she ordered. The room was a decent size. It had a full-sized couch, large bathroom, and a double bed in the room we booked. The shower was amazing. It was the highlight of the trip for me. The room had a view of The Redeemer which was nice. We booked this hotel mostly due to its proximity to Santos Dumont airport; it was perfect for us in that regard. If you have an early flight from SDU, this is an easy hotel to recommend.

Old and in need of repairs and renovation. Air conditioning makes a lot of noise… Location ok for what I needed, but not safe. I wouldn't go back, unless the distance is worth it.

Great location, close to Santos Dummont airport, city center and connection to the south via Flamengo landfill. Great bed, clean and new room. Have a nice breakfast. Good infrastructure and service. The price is a little expensive for the location, but it's worth it.

There was no hot water on any of the 3 (three) days of our stay. I request a full refund of the daily fees paid.

The professionalism of the staff was 0, and it took 30 minutes to check in.

Great, I really liked it, it was very good

Good, but meals not included very expensive

The facilities are reasonable, the quality of service left much to be desired. Most of the staff, with a few exceptions, were unfriendly and seemed disengaged. Basic courtesies like a smile or a simple "good morning" were often forgotten, particularly by the restaurant team serving breakfast. The lack of warmth from the staff definitely impacted the overall experience. A little effort in customer service would go a long way in improving the stay.

5 minutes from the airport (you just need to take the walkway and you are there), this Novotel offers a good stay for your short stay in Rio. They need to renew rooms though. Friendly and professional staff. A little expensive for what it offers.

several times. Everything went well: the hotel is super close to Santos Dumont airport and Cinelandia (5-10 min walk) This time the service was deplorable, the receptionist HAVANA doesn't know her job and doesn't speak anything, no foreign language at least she could explain in Brazilian. It's a shame for a 4* hotel and unacceptable.

My partner and I and friends stayed for a 3 night visit. Check in was quick. Valet parking available. 15 min walk to lapa. Area surrounding hotel quite desolate, plenty of homeless but never had any trouble from them when leaving or returning to hotel. Comfy bed, spotless rooms. Good facilities. Great bar and restaurant. Staff friendly on all levels. Security a little bit stern looking. Breakfast was nice. Would recommend.

Excellent stay at the Novotel RJ Santos Dumont. The hotel staff was great. Very friendly, efficient, and professional. The hotel was clean, quiet, and well-maintained. The fitness center was well-equipped and available 24/7. I didn't get a chance to try the restaurant, so cannot comment on that aspect of the hotel. As the name implies, the hotel is convenient for Santos Dumont Airport. It is a fairly easy 5 minute walk from the hotel, mainly on a pedestrian bridge above a busy road. It is also about a 10 minute walk from the Rio Metro. The only negative, and not the hotel's fault, is that this part of Rio has a problem with homelessness and is fairly deserted after dark and on weekends. So, it might not be the best area to walk around at night. Again, not the hotel's fault, and it does have good security, but certainly a part of your stay.

Firstly the bad experience …The hotel is run down noisy and old. I was given a room with a view of a dilapidating building; the sheets smelled like bleach, the bed is uncomfortable and they charge 15 real for a small bag of crisps; I paid because I could not get service at the restaurant. It is close to SDU airport and a 12 real Uber fare from the hotel. The good side of it … The reception staff are wonderful, helpful and friendly. They stored my luggage for 5 days whilst I was travelling about; The poor reviews rating is for the quality of the hotel, the non existent service at the restaurant; I waited 25 minutes for no table service and a further 30 minutes after the reception staff spoke to the restaurant staff. Disorganised and shambolic; the restaurant had few customers. Check out was also frantic with one person at reception; no self check out even though I have paid in advance for my room; I would not return.

This is a tired looking hotel and not what I would expect of the Novatel group. There was tea and coffee making facilities but only one cup and a paper cup. We only spent one night here so it was just ok. I would not have wanted to spend any longer here