Extended Stay America Suites - Washington, DC - Reston

This is by far the worst hotel I've stayed at. This place is a dump and should probably be condemned. The good reviews on here have to be fake. And the management responses to the negative reviews are a joke. They don't prioritize cleanliness. On the outside there are overflowing trashcans and stains all down every sidewalk headed to rooms. Smells like ashtrays and has big chunks of drywall cut out of the ceilings in the breezeways to the rooms. Inside the room smelled like smoke. Countertops and kitchen drawers were bubbling like there was water damage. Mattress is cheap. And then the bugs. We got up in the middle of the night and turned the lights on and there were dozens of cockroaches all over the kitchen and bathroom. I even found them under the luggage and shoes near the door in the living room. We were booked for 3 days but after the first night we packed up and cancelled the next two nights. The staff was ok albeit short on words or expression but I think he was probably beat down from having to work there.

Ideal for Long-Term Visits Perfect for extended stays. Laundry, kitchen, and quiet surroundings made my business trip stress-free.

This is not like it looks on the pictures. Its very unclean and shouldn't have the rating it does. I wouldn't recommend staying here. I refunded my money after just a few minutes.

Place is placed with misplaced families and drug *******. Not a good look for someone disabled and looking for a few nights to stay. Place inside is filthy and not sanitized well, carpet stinks and they should remove it due to a bunch of dogs that stay there.

Had a fantastic stay! The hotel was clean, comfortable, and in a great location—but what really stood out was the service. The manager was incredibly welcoming and went out of their way to make sure everything was perfect. You can tell they truly care about guests. Highly recommended and would definitely stay again!

I recently stayed at your hotel for a couple of days during a business trip, and I must say, the experience was outstanding. The staff was incredibly welcoming and professional, ensuring that all my needs were met promptly. A special mention goes to Manager Shehraz, who went above and beyond to make my stay comfortable—his hospitality and attention to detail truly stood out. The rooms were clean, well-maintained, and equipped with all the necessary amenities. The overall ambiance was relaxing, which was perfect after a long day of work. The location was also convenient, making it easy to commute for meetings. I highly recommend this hotel to anyone traveling for business or leisure. The exceptional service, friendly staff, and comfortable accommodations made my trip enjoyable. Thank you, Shehraz and the entire team, for such a pleasant stay—I will definitely choose your hotel again on my next visit!