Extended Stay America Suites - Washington, DC - Reston

This is by far the worst hotel I've stayed at. This place is a dump and should probably be condemned. The good reviews on here have to be fake. And the management responses to the negative reviews are a joke. They don't prioritize cleanliness. On the outside there are overflowing trashcans and stains all down every sidewalk headed to rooms. Smells like ashtrays and has big chunks of drywall cut out of the ceilings in the breezeways to the rooms. Inside the room smelled like smoke. Countertops and kitchen drawers were bubbling like there was water damage. Mattress is cheap. And then the bugs. We got up in the middle of the night and turned the lights on and there were dozens of cockroaches all over the kitchen and bathroom. I even found them under the luggage and shoes near the door in the living room. We were booked for 3 days but after the first night we packed up and cancelled the next two nights. The staff was ok albeit short on words or expression but I think he was probably beat down from having to work there.

I recommend exploring other options before considering this establishment. My two cents: AVOID it! Your ROI will be hugely negative. While its location is convenient (just a few blocks from the Reston Metro station), I encountered many issues during my stay that should be addressed. The facilities didn't meet Virginia safety codes, and I found the room to need significant cleaning and updates (room 241). Please see my pictures for broken furniture, grease, rust, etc. I was given a room with non-compliant locks, which raised my safety concerns. I plan to file a formal complaint to bring attention to these matters, as it seems this establishment may not adhere to the same standards as other ESA locations in Fairfax County. In addition, I experienced unprofessional behavior from staff members, which was disappointing. For example, PAGARWAL told me to “f…” after I asked him why he was trying to knock down my door while I was 15 minutes late past check-out time; when I reached out for assistance in person, the manager SHERAZ hid from me (I had already spoken with him from my room when the incident happened). If you are driving a car, you cannot park in the check-in designated spaces because they are permanently occupied, even though no other person is checking in or out. I hope future guests will have a better experience and that ESA Corporate will try to remedy the abovementioned issues. Unprofessional behavior is the last thing any person wishes to experience any morning. Please AVOID Reston’s ESA.

Absolutely loved my experience here. From the moment I walked in, I felt welcomed and well taken care of. The decor was modern and stylish, and the room had a great view. The bed was super comfortable, and the breakfast buffet was a nice bonus with lots of variety. The hotel went above and beyond to make my stay enjoyable. Will definitely be staying again next time I’m in town!

Breakfast was two types of bag muffins? Front staff hard to understand, air conditioner roars on and off all night no matter how you set the fan, parking lot dirty. We won't return.

Staff were nice and a accommodating. The room was clean but the furniture was older. Parking was an issue-they had the smallest parking lot I’ve ever seen at an Extended Stay. I parked in a handicap spot jgst so i could be closer to the room.

This is not like it looks on the pictures. Its very unclean and shouldn't have the rating it does. I wouldn't recommend staying here. I refunded my money after just a few minutes.