Extended Stay America Suites - Washington, DC - Reston

The room was exactly what I needed. The kitchen was nice to have, but required an additional request from the staff for utensils and cooking gear. I think it would have been more convenient to have that material readily available.

Terrible in every way. 90% of the people who stay here are homeless and stay here for free. It’s like you are staying in a housing project and paying to do it.Place is filthy and over ran with roaches.Way to many people in rooms. Kids and dogs left in rooms alone . The **** smoke is constant. Parking lot is full of hoopties .Some run and some don’t .No security and police are here daily. If you are looking for a place to stay while you’re working or a vacation this is not the place for you! Do not even think about asking for anything.

The guy in the front desk was friendly and very helpful. We arrived very late at night and we stayed here because it is close to the airport. I noticed that he is the only one working so it was a bit difficult to get in touch with him when I came back to ask for something. I found him cleaning. The cleanliness is ok and I liked the amenities. You can actually cook as they have their kitchenette.

When I discovered there was no food in the breakfast area I notified the front desk, only to be told to come back tomorrow! Apparently, the concept on a daily breakfast escaped the management. I arrived an hour before the breakfast window ended. The TV also never worked. Someone did come into my room and try to fix it, but didn't succeed. An adjacent room had a problem with the toilet. I also like to note that the carpet was torn and dirty. I spent some time traveling around Northern Virginia and Maryland and stayed in three different motels. This was the shoddiest by far and the most expensive.

Zero Star. Extended Stay America Reston VA should cancel contract with CSC ServiceWorks. 50% of washers & dryers have not worked since December 2022. 50-50 if remaining machines work when paying with debit card. Debit card payment, impossible to date to receive refund.

Cleanliness of corridor is very pathetic, there are lots of stains, dirt & untidiness. There are insects, flies, cochroches & misquotos in room Management of this place must take action and make some effective sprays to make this place liveable.

Good place to stay with family and business people and staff is very friendly and especially Pawan and sharez very friendly and helpful with customers I really like to recommend my friends to stay in this hotel.

If you can tolerate the looks of stains of who knows what on the outside walks and steps before you get to your room this is decent for a one night stay. *First be sure the toilet flushes.* There is nothing for extended stays so if you're traveling on business you won't be able to cook with, eat on or with, drink from. or clean with. The kitchen was bare except for one dish rag and one dish towel. That's it! The first room we were assigned... the one without a usable toilet... was smelly and creepy. The one we were reassigned to was clean. Oh! If you don't want to be woken up at midnight be sure to unplug the clock. Safe travels.

Tries to check in late evening and waited in the little lobby for over ten minutes. Desk clerk was supposedly helping another guest as per the sign. Abdul arrived ten minutes later with attitude as I disturbed him eating or watching TV. Has no clue about customer service. He just nodded at me - no greeting!. I informed him I had a reservation - 'Name' - that's all he said! He finally found my reservation after tapping away in his device. Then he whines at me that I paid a low rate and it should be higher. I asked him what his point was since I had already made a reservation and I needed my key. Finally got my key and went to room number 111. What a disaster! Smelt of *****, smoke and nastiness. I checked out the room and you can see from the photos what a hideous excuse for a hotel this is. I was so tired after travelling all day that I could not be bothered to deal with Abdul. Slept on top of bed for fear of catching something. Did not remove shoes for fear of catching something. Used tissue to turn faucets, flush terrible toilet, use door handle etc for fear of catching something. Tried to shower next morning - what a joke. Bath tub would not drain!