SureStay Plus Hotel by Best Western Redding

Everything is good as a 2 stars hotel.

Clean

Do NOT recommend staying here. Our room was dirty, smelled moldy, and had COCKROACHES coming out of the bathroom. They wouldn’t even agree to provide a discount because of this. Horrible customer service.

I want to thank Becca for being very accommodating during my stay—she did her best to assist with switching my room and ultimately processing a cancellation. Unfortunately, the condition of the hotel itself was unacceptable. The first room had a non-functional air conditioning unit and a strong smell of mold. The second room was no better—the floors were heavily stained and looked like something out of a one-star motel. Even after housekeeping attempted to clean them, it didn’t make much difference. The final straw was discovering a cockroach while retrieving the ice bucket. This experience was deeply disappointing, especially from a hotel operating under the Best Western name. I’ve stayed at many Best Westerns over the years without issue, but this particular property does not meet the standards I’ve come to expect. The cleanliness of the floors—in the room, hallways, and common areas—was appalling and should be addressed immediately.

Hotel needs a deep cleaning and carpet replacement. Bathroom needs a good scrubbing. Definitely an older property.

The hotel feels very outdated, although the rooms were ok , the common areas were disastrous and the location feels unsafe, we saw lots of homeless people around. The breakfast was terrible also, no healthy/ fresh options.