Hotel & Spa Resort Järvisydän

I would not recommend this hotel. The customer service is absolutely horrible. It is really difficult to get hold of ANYONE by phone. No one answers and the waiting in line costs - but maybe that is the idea. Once you finally (maybe) get through to someone, they sound very irritated on the phone - for no reason as I was not rude to them. Also still waiting for money reimbursement for a cancelled massage, I am still "fighting" via email with them as they do not make the refund.. Hope to see my money some day. Do not trust this company..

+ Easily one of the best hotels I've been to in Finland. Beautiful beautiful views all around, and since we were there last december, there was a lots christmas lights everywhere. I loved the "old/fairytale" theme, that was pretty much everywhere! High-quality room, everything you need is there, we slept well here. Good breakfast and nice staff. We enjoyed the Kuru sauna and jacuzzi, walks at the forest, cute coffee shop in the middle of the forest, good food. We will definitely come back here, next time in the summer time. I can recommend this to everyone, as a tip if you are a tourist in Finland, I believe this place is at its best in the summer time (more activities). - A small minus was the breakfast facilities, which became quite cramped, when everyone was taking food at the same time. But this could also be fixed easily by changing it to another, bigger space. The hotel is a bit of a maze inside, signs would help guests find the rooms, if you specifically have a room in the hotel building.

We stayed in a villa 7.-9.3. The villa was very spacious and in a nice location. I especially liked those big windows. It was very nice that every room had own toilet and shower so there is privacy. Big balcony/terrace was amazing too. Cleanliness was ok, but one room had big spider web in it and it had been there for a long time. Also in one room faucet was leaking into the drawer. Windows were little dirty. Karaoke was missing in the villa when we arrived. It was promised on the website. We got that after all, thanks to the maintenance person! But you had to pay more to the Singa app if you wanted to sing more than 3 songs.. Website should be updated with correct information. TV can't be watched because there was no signal.. Lightning was inadequate, many lights had gone out. Also the lights shorted out once, but thanks again to the same maintenance person, who fixed that. Rooms didn't have blinds which is mandatory thing in my opinion. The villa wasn't quite worth of the high price. Customer service was a little incompetent, they were unsure about many things. The service was very variable as a whole. Breakfast and lunch were good, but dinner in the bistro was just average. There were missing ingredients. Food in the bistro menu isn't quite worth of the price. The spa was nice and cozy! Different kind of saunas and one main pool. Inside the spa temperature is very warm all the time and it is so nice. But locker rooms are way too small and narrow. Lockers are also too small, especially at the winter time when you have thick coat and more clothing etc. Five years ago Järvisydän was 5/5 experience, but some things have changed. Lots of the little things to pay attention to. But overall the environment was beautiful and this was a nice trip.

We have stayed here twice before, but this time we found the booking system confusing and misleading. We had an unpleasant surprise about the number of spa visits included in a longer visit. Overall, the resort seemed overpriced, and the Lakeside Villa we stayed in needs updating. The resort appears to have lost some of its appeal and atmosphere.