The StateView Hotel, Autograph Collection

This place is run by individuals who are not interested in the reputation of this once great hotel. The sales team is lazy. I traveled 7 hours to advance a show we were doing and had a scheduled appointment with the staff to discuss the 50 rooms we wanted to book. They forgot and did not show up. I called the manager JUAN, multiple times with no return call. The quote they finally emailed was $60 over the initial quote and more than listed online. YOU SHOULD BE ASHAMED. I hope the owners look at this. I NEVER write reviews but in this case it was a must. 30 city tour and this was Raleigh.

TLDR: It appears that someone on staff stole a couple of my packages. Before I arrived to stay for a week, my wife called in and asked if we could have several packages shipped there (since I was coming in from out of country). The person she talked to confirmed it was fine and that any packages received would be kept in a "secure closet". A couple of my packages which were verified to have been delivered "went missing" and were never found. What's more, it's obvious that one of the packages which should have contained two pairs of shoes was opened and one of the pairs was taken. I was able to locate the other pair which was just sitting in it's shoebox indicating it had been removed from the shipping box. It's also clear that there was no "secure closet". There was a closet next to the front desk that was left wide open and other packages were just left in a short hall behind the front counter. Any level of staff or people having access to that area could take things. The staff did try to help me find my packages and we were able to locate most of them, but if they were unable to secure my items they should have just told us that instead of me having to go back to the desk multiple times to try and find my shipments and clearly having some of them stolen. Ultimately they just threw up their hands and said "sorry I guess you're out of luck on those". This represents a couple hundred dollars of losses for me.

I made reservations for a few extra days in October for a wedding outside of the group rate block three months in advance. The website said I had a 2 day prior cancellation notice with no charge. I cancelled several days later, more than two months in advance, but they charged me anyway. I called customer service, they were horrible, talked over me, and were rude. while talking to the customer service, I was on my laptop and made reservations for the same dates and upon check out it clearly stated that I was able to cancel with no charge two days before. Be careful.

I made reservations for a few extra days in October for a wedding outside of the group rate block three months in advance. The website said I had a 2 day prior cancellation notice with no charge. I cancelled several days later, more than two months in advance, but they charged me anyway. I called customer service, they were horrible, talked over me, and said read your email. The email details did not match with the website order. So apparently since I paid in advance, which the website seemed to indicate was required, it was non refundable, though the group rate I booked and paid for and cancelled was refundable. After talking to customer service I tried making reservations for the same dates, and sure enough before checkout it stated I had two days to cancel at no charges. Horrible deceptive practices cost me over $400. I’d give a stay review but can’t because I was never there, but paid for it. The absolute worst hotel experience I have ever had, and I have travelled worldwide for over 40 years. They did not want to make it right, so I’ll make sure the word gets out about this.