Guest User
April 10, 2023
I booked a group for 2 business trips in March 2023 for a total of more than 60pax, but felt very disappointed with the hotel, especially the hotel staff, when my group had a problem that needed to be discussed with the receptionist, not to mention right or wrong, there was a male friend who interrupted my phone call a lot, basically saying, please pay for my room, the hotel regulations are... like I'm about to steal the hotel money, but the problem is It's simply that our internal room doesn't sleep so I want to negotiate but the staff's attitude is challenging and the catchphrase is regulations and demands money while I don't say I won't pay, ok just follow the regulations but the attitude No one can accept this level of staff. It's very unprofessional and doesn't respect customers at all. I've worked and partnered with KS for several years now, but after this incident, I will never If you want to cooperate again, units planning to work with this hotel should consider in advance because KS works very rigidly and can never be flexible when situations arise in a good way, and more importantly is the staff attitude, Quy Nhon still has many other hotels that are better and more friendly.
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